CTO Hire Customer Success Revenue Sales 
SaaStr
MARCH 1, 2024
You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. She can be your CTO forever. It’s the people.
SaaStr
JUNE 23, 2020
You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. She can be your CTO forever. appeared first on SaaStr.
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SaaStr
JULY 23, 2021
Brian Peterson, CTO @ Dialpad. Tolithia Kornweibel, Chief Revenue Officer @Gusto. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Amy Pisano, CRO, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Deborah Preston VP, Client Success @Verifone.
SaaStr
DECEMBER 10, 2020
I hear again and again from SaaS founders growing to $5m, $10m ARR or even more that they don’t need a certain VP — with the exception of a VP of Sales. That they can get away without no one in the role, or a just a junior person in marketing, in product, in success, in biz dev, etc. Hire not just 1-2 reps, but 10.
SaaStr
MARCH 7, 2021
No one spends enough time recruiting as it is, after $1m ARR or so. Yes, you can manage the sales team yourself. These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired.
SaaStr
JANUARY 12, 2022
As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.
SaaStr
AUGUST 25, 2023
2 “Give the VP of Sales more time.” You can’t always expect a great VP of Sales to double sales in 30-60-90 days. But you have to see progress in one sales cycle. If, in one sales cycle, things aren’t improving on several core metrics, they never will. The best VPs of Sales hit the ground running.
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