SaaStr

AUGUST 25, 2023

You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. You can’t expect epic improvement, but if you don’t see it in ONE sales cycle or less, you’ve made a mis-hire and need to course-correct. Hiring someone too junior.

Part-Time VPE 180

Part-Time VPE Scale Sales Hiring CTO Hire 180

ChurnZero

DECEMBER 9, 2022

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. I put all that together, and that’s the customer value. We hire a third-party firm.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

JULY 14, 2022

Many teams got to come together and meet each other in person for the first time. Revenue leaders were able to network once again. So we took our learnings from our first successful outdoor event and brought back SaaStr Europa in 2022. This was also the first time on-site 400+ Desk Co-working Space ! Now a staple!)

Scale 291

Scale Sales Recruiting CTO Hire New CTO 291

SmartKarrot

OCTOBER 18, 2022

Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Direct the hiring, orientation, and training plan for Relationship Management team members as applicable. Cross-sell and upsell the products to drive customer growth. Experience of growing and leading teams.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

OPEXEngine

FEBRUARY 13, 2020

The siloed management structure paralleled the key components of Operating Expense, making it easy to report backward-looking Income Statement expenses and recognized revenues, but not cross-functional customer and product lifecycle metrics, critical to managing a SaaS company. Chief Customer Officer or Chief Revenue Officer (CRO).

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Your core models for sales, for marketing spend, for hiring and engineering and product. And the best CTO I know in the world is the CEO. He made a little bit of money.

Outsourcing Services 184

Outsourcing Services Banking CTO Hire New CTO 184

OpenView Labs

OCTOBER 11, 2019

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. What other elements of the contract should startups really spend a lot of time focusing on?

CTO Hire 133

CTO Hire compliance Scale Startup 133

ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? That glass of whiskey after a tough go at work? What is their ROI?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

FEBRUARY 15, 2023

Lightspeed Partner, Anoushka Vaswani, is joined by Raj Sarkar, CMO at 1Password, Kim Walsh, SVP, Sales, Partnerships and Customer Success at Apollo.io, and Chris De Vylder, CRO at Sentry, to pass along key lessons from their growth journey. Strategy: To get started, identify playbooks that yield the highest revenue.

Scale 188

Scale Sales Hiring CTO Hire Scaling 188

SaaStr

SEPTEMBER 24, 2021

Jessica Weimer Vice President, Global Revenue Marketing @ Podium. Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Maya Colato VP of Customer Experience @ Mapistry.

VP of Engineering 282

VP of Engineering Technical Cofounder CTO Coach CTO Hire 282

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. UiPath took ten years to get to $1M in revenue.

CTO Hire 178

CTO Hire Sales Recruiting Sales Hiring Scale 178

SaaStr

AUGUST 7, 2021

Michelle Pietsch VP of Revenue @ Dooly. Megan Gallagher, Revenue Enablement Manager @ WalkMe. Jessica Weimer Vice President, Global Revenue Marketing @ Podium. Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired.

VP of Engineering 273

VP of Engineering Technical Cofounder CTO Coach CTO Hire 273

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 231

Part-Time VPE Technical Cofounder CTO Hire New CTO 231

SmartKarrot

AUGUST 16, 2022

These annual executive business meetings are a wonderful time to discuss contracts. You will know if the customer or key customer is keen on being associated again with the company when their subscription expires. This can be attributed to the overall outcome of QBR meetings compared to the time spent.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SaaStr

APRIL 4, 2019

Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today?

Cloud 173

Cloud Scale Trends Machine Learning 173

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support.

Scale 174

Scale Enterprise Scaling Sales Hiring 174

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 204

Payment Methods Merchant Services Scale Payments 204

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam’s Corner [28:45]. Show Introduction [00:10]. What is LinkSquares?

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Sales Hacker

OCTOBER 13, 2020

Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. And it’s easy to inflate that for companies during the hiring process.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Data 96

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Lincoln Murphy is one of the world’s leading customer success experts. Alexander Theuma. Liz Herbert.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

ProfitWell

FEBRUARY 4, 2020

In this episode of RevOps and Hops we discuss what revenue operations is, how long it’s actually been around, and why it’s become so relevant today. RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. You need a RevOps team or manager focused on revenue.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

NOVEMBER 21, 2019

If I look at where we’ve invested in companies, we’ve done a Series A where there’s no revenue and we’ve done a Series A where there’s mid-single digit recurrent revenue. You want to start thinking about customer success and that’s not just support. You want people to be thoughtful.

New CTO 156

New CTO Sales Hiring B2C CTO Hire 156

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. My advice is hire earlier rather than later.

Technical Advisors 156

Technical Advisors Scale Technical Review Payment Solutions 156

SaaStr

APRIL 18, 2019

” We had to do that three times. We burned through $23 million in venture capital and only had 1 million in revenue to show for it. And I thank a lot of that to actually Met Gourniak, who I hired at that time. We’re starting to having lay people off.” And by 2003 we were almost out of business.

Sales Recruiting 176

Sales Recruiting VP of Engineering Scale SaaS Payments 176

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. If you position around "time saved" you lose money Jason Cohen has built and sold several companies and is the Founder and CTO of WP Engine. Summary of how to 8X your price.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

JANUARY 21, 2020

We were part of the office of the CTO. At that time, Marc Andreessen, the founder was the CTO of the company and there were only three of us in the group. It was pretty easy being an SDR for Marc Andreessen because he’d been on the cover of Time magazine.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. They both might be right, but there could also be other reasons your customers chose you. With a product like ours, customers come in many shapes and sizes.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. They both might be right, but there could also be other reasons your customers chose you. With a product like ours, customers come in many shapes and sizes.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52