SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. What is the right way for startup founders to address sales rep onboarding? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 134

SaaS Payments Cloud Technical Review Scale 134

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). And nearly 60% switch companies based on poor customer service. Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. and ‘Does my proposed solution solve it effectively?’ Refining customer experience/onboarding. Are we still a startup?

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. You must first explain your scoring system to your customer success managers and the rest of the company. Boost renewal rates?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. You must first explain your scoring system to your customer success managers and the rest of the company. Boost renewal rates?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

FastSpring

JANUARY 27, 2022

For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It He then sent out a link to this page inside payment failure notification emails. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Outseta

MARCH 18, 2019

Wes Bush is a SaaS marketer who has quickly developed a reputation as “the free trial vs. freemium guy.” He helps SaaS leaders launch and optimize free trial and freemium models via his consultancy, Traffic is Currency , and is also the founder of the Product-Led Summit. When does it make sense to ask for payment information upfront?

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

Baremetrics

MARCH 23, 2020

Another walked me through the onboarding emails he sends to retain 94.7% For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. It could be the way you’re acquiring customers, your onboarding, or another part of your business. of his customers. in just a few months.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? Maybe they’re early in their career.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Sales Hacker

MAY 9, 2019

Plan Compensation for Onboarding and Training. Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. AE ($160k) and ½ a CSM ($120k/2) to prospect/win and onboard 20 deals/month at $25k ACV. Set Targets.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. MeetEdgar ) Consultation (e.g. They meet and onboard every single customer. Congrats to @ryank25 for 1,000 @Superhuman onboardings!! Uplaunch / Superhuman ).

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. 51% of people will never return to a company that they’ve had a bad experience with. Even startups can make great use of in-app analytics to adjust and refine their products to ensure Product-Market Fit. Why is Product Analytics important?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

OpenView Labs

FEBRUARY 13, 2020

Craft a delightful onboarding experience. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Consultation (e.g. They meet and onboard every single customer. Congrats to @ryank25 for 1,000 @Superhuman onboardings!!

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

OpenView Labs

MAY 29, 2020

MasksForDocs was able to automate a portion of its new hire onboarding, which you can read about below. Reduce upfront/adoption costs and offer flexible payment terms. Does your offering have a big upfront onboarding fee or adoption cost? I could get full price by deferring payments by just a few months.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Metering / Billing / Payment Process.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Loving our podcast content?

Scale 122

Scale SaaS Payments SMB Sales Hiring 122