Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. ” 3. Riding the hyper-growth wave. “Why do you have playbooks?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

CustomerSuccessBox

MARCH 14, 2022

Creator: Nils Vinje , Founder & CEO, Glide Consulting. This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy this course is for you. Customer Success Manager (CSM) Elite. Format: 1-hour on-demand video. And the best part?

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership. Customer Success Manager (CSM) Elite.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Ryan is constantly interviewing candidates , because if there’s someone out there who’s better than the current team he’s assembled, he wants them on that team. Ryan: Sure.

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 101

SaaS Business Content Marketing Construction 101

SaaStr

JULY 9, 2019

However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. We’ve got two sponsors, including a new one called Sapper Consulting. Sam Jacobs: Is it a subscription service? Show Introduction [00:10].

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. How does Ryan think about the relationship between the two?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. At 15, he began going to school part-time in Northern England in Manchester, so that he could run a technology consulting business that he had started. And it was essentially providing consulting services for people in my local town and surrounding area. And on Stitcher.

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. As any good consultative salesperson will tell you, it’s not enough to uncover the issue or problem the customer is facing. Professional services/customer success. round table, phone interview, online survey).

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 52

SaaS Business Content Marketing Construction 52

Intercom, Inc.

JUNE 17, 2021

The people that we work with range from socio-spatial analysts to quantity surveyors, structural engineers, fire consultants, kitchen designers, acousticians, and everything else in between. ” What we did was we looked at the marketplace and identified three things that we wanted to capture.

Construction 207

Construction Technical Review Systems Review Data 207

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. Harry Stebbings. Bridget Gleason. Michelle Zatlyn.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Intercom, Inc.

AUGUST 30, 2018

I did a little bit of consulting along the way and was also at startup called Wealthfront for a while. I was lucky enough that I also had done some consulting (some of which was for the GV portfolio), so when GV called and asked if I wanted to make my part-time job into a full time job, I said, “absolutely” Advising startups.

Scale 149

Scale Leadership Scaling Venture Capital 149

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Always seek to understand, seek more input, and consult your own tribe to decide what’s for you and what is not. Anita Nielsen. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. So let’s dig into it. ARR business (40% revenue CAGR since IPO) with a $21.5B

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

NOVEMBER 6, 2019

Ideally the solution is your product or service, but even if it isn’t, your goal should be to solve the customers problem. Surround yourself with the right people, and Immerse yourself into your products and your marketplace. Interview them, sit with them, listen, and learn from as many smart people as you can. Collin Cadmus.

Sales Hiring 55

Sales Hiring Development Team Review Technical Review Sales 55

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie! Simplified.:

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

APRIL 3, 2019

The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business. So we have this enormous market.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. But as we look at our market, it’s not all created equal. Jay Snyder: 100%.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

Backlinkfy

FEBRUARY 7, 2019

If you are proud and transparent with your diversity and inclusion metrics then promote them, by doing so, you could strengthen both your employer brand and credibility and boost your competitive edge at the same time, helping you ensure you win the race for the best talent available in a competitive marketplace.

Marketing 40

Marketing Technical Review Marketplace as a Service Social Media 40

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. Now, without further ado, let’s listen to this interview with John Mark Shaw.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

Intercom, Inc.

MARCH 19, 2020

Coaches, not consultants. Can you elaborate a little bit for our audience about how exactly you guys work and what exactly are the services that you offer? So that clarity piece and then that capacity piece is how we really focus our services. What follows is a lightly edited transcript of the episode. Give up control.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Marketplace recruitment. Potential partners discover programs like yours through a variety of marketplaces.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131