Payrix

APRIL 24, 2024

For a business to operate efficiently and successfully today, they must be able to process digital payments. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. CS Operations powers Post-Sales engagement – I call it the Customer Success engine because it truly is a revenue-generating function.

Interviewing 52

Interviewing Engineering Scale Revenue 52

ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98

Kellblog

MARCH 11, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant” Any solutions practices or offerings should be built by our partners. Worse yet, MicroStrategy was swarming on the account, bringing not only a salesrep and an SE but about 5 senior consultants to every meeting.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Consulted - people who are consulted about the project and asked for input. Operational efficiency. Stress + Rest = Growth Brad Stulberg, is a former McKinsey consultant and author of Peak Performance. When successfully applied to training , gamification increases engagement, productivity and knowledge retention.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OPEXEngine

DECEMBER 23, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant“. I remember we were working a deal at a major retailer — call them SeasEdge — against MicroStrategy, a self-funded competitor bootstrapped from a consulting business. MicroStrategy won a $4M retail transformation deal.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

User Pilot

JANUARY 26, 2021

With your analysis, you can find out your customer engagement for a specific activation point, where they are coming from, and where they might be getting stuck. With your analysis, you can find out your customer engagement for a specific activation point, where they are coming from, where they might be getting stuck, etc.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

OpenView Labs

MARCH 10, 2019

Typeform is a unique online form and survey solution that makes the data collecting process more conversational and engaging for respondents. This segment is for customers who don’t pay enough to justify engagement from a CSM (in our case, this is 99% of our user base). But how do organizations make customer success work at scale?

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Neil Patel

NOVEMBER 30, 2020

This means you’re improving your customers’ experience with your company and boosting operational efficiency, all at the same time. Jitterbit is designed to unify your workflow so you can easily track everything, from marketing performance to subscriber engagement from one location. Conclusion. appeared first on Neil Patel.

Marketing 110

Marketing Scale Technical Review compliance 110

Valuize Consulting

JUNE 9, 2022

As the nexus for all customer data , CS Operations leadership Leader plays a key role in generating data analysis and deriving key insights that strongly influence the direction of your organization at large. At the heart of a powerful CS Operations function is actionable customer data.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

DECEMBER 22, 2021

Engage Your Customer Success Organization In The Value Selling Framework. Ideally at this phase in the opportunity, a CSM should be engaged and ready to start the hand-off from the Sales Engineer (SE) to Customer Success team. Unite Your Organization Around A Robust Value Selling Framework.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SaaStr

JANUARY 17, 2020

But when it comes to building out their company, being able to execute, go to market, being able to be operationally efficient, that is really going to be done by providing amazing solutions, which SaaS has really pioneered as an industry across pretty much every vertical, every business function there is.

CTO Hire 132

CTO Hire compliance Scale Startup 132

SmartKarrot

NOVEMBER 3, 2020

Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Apply here: [link].

Customer Success 10

Customer Success Scale SMB Consulting 10

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SmartKarrot

APRIL 9, 2020

Apply here: [link] Role: Manager, Client Success Desk Location: Remote, US Organization: Degreed The Manager, Client Success Desk will work on a mix of direct client management and operational efficiencies to support the Client Success team and their clients.

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

SmartKarrot

APRIL 10, 2020

A successful Client Success Manager operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times Apply here: [link]. Work with the services teams to facilitate the onboarding of new customers. Apply here: [link].

Customer Success 8

Customer Success Outsourced Development Operational efficiency. Consulting 8

SmartKarrot

JULY 26, 2021

Keep your brand’s message simple and engaging. Customer Experience Director Customer Experience Manager Customer Experience Consultant Customer Experience Specialist Customer Experience Agent Customer Experience Advocate. According to research, a more engaged workforce may be the path to a better customer experience.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

Sales Hacker

NOVEMBER 10, 2020

Of course, the second sponsor of the Sales Hacker podcast, I’m sure you know who they are, it’s the company, it’s the unicorn, the billion-dollar valuation company that is Outreach , the number one sales engagement platform. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75