CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company. CustomerSuccessBox.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Valuize Consulting

AUGUST 4, 2022

Reaping the full benefits of your selected Customer Success (CS) technology platform and ensuring its adoption across your organization requires a thorough action plan that accounts for common mistakes. Mistake #2: Using Bad Data. Can my team impact this metric? Is it actionable?

Technology 52

Technology Customer Success Underperforming Technical Team Investment 52

TriTuns

NOVEMBER 1, 2018

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”. You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product.

Underperforming Technical Team 45

Underperforming Technical Team Customer Success Software Investment 45

Sales Hacker

JANUARY 22, 2020

In sales today, it’s out with the transactional, and in with the consultative. If the customer isn’t happy, it can cause months of pain — not just for the customer, but for Customer Success. That’s why strong sales candidates will be fully on board with the consultative selling model.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

TriTuns

NOVEMBER 1, 2018

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”. You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product.

Underperforming Technical Team 40

Underperforming Technical Team Customer Success Software Investment 40

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Valuize Consulting

DECEMBER 13, 2021

Customer Success Management: Distinguishing Fact From Fiction. 91% of businesses have said that their Customer Success organization has grown significantly in the last year alone ( Totango , 2021). Reframe: Investing in Customer Success Operations early is critical to scaling your organization effectively.

Customer Success 52

Customer Success Scale Technical Review Underperforming Technical Team 52

Sales Hacker

FEBRUARY 20, 2023

This usually includes a CRM and marketing automation plus any other systems related to sales, marketing, and customer success. Each candidate you interview will have a unique set of strengths (and weaknesses). Teams need to scale, fast. As a last step, the ops person would help revenue teams adopt the process changes.

Sales Hiring 70

Sales Hiring Underperforming Technical Team Scale Consulting 70

Valuize Consulting

JULY 22, 2021

Accelerate Customer Success With Customer Success Operations. Customer Success (CS) Operations is a new addition to the world of Customer Success that has grown exponentially in both size and scope over the last few years. I know most companies focus on: ‘why are we churning customers?

Customer Success 52

Customer Success Scale Underperforming Technical Team Government 52

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Technical Advisors Underperforming Technical Team Sales Hiring 19

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Sixteen Ventures

AUGUST 1, 2018

I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Customer Success-driven Growth. Customer Success-driven Growth. Customer Success is a growth driver. Revenue growth from your existing customers.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider, the VP of Client Success at Bloomfire. A: It’s ok to say no.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

JANUARY 10, 2020

And that means the customer is king.” ” In the context of the larger article, he’s making the case for manufacturers to adopt a SaaS playbook: become customer-centric, hire Customer Success Managers (CSMs) to engage customers more deeply, deploy technology to manage the customer relationship beyond the initial sale, etc.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Onboarding 132

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Start by identifying the key habits of healthy and unhealthy customers.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. It is impossible and/or not meaningful to create and run a separate services P&L.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Sam Jacobs : Fair enough.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

CustomerSuccessBox

DECEMBER 13, 2021

He’s one of the Top 100 Customer Success Strategists. SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Here, he talks about the steps to get a perfect customer onboarding. Who should be responsible for customer onboarding?

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . In bad times, the shield is wielded in exec / BOD meetings to obfuscate real data. A neutral team.” — Adithya Krishnaswamy , Head of Growth at Everstage.

Sales Recruiting 91

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 91

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

Technical Review 103

Technical Review Management Underperforming Technical Team Leadership 103

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

FastSpring

DECEMBER 11, 2020

Always think about the customer first, then you can create products that fit their needs. Your most unhappy customers are your greatest source of learning.” – Bill Gates, co-founder of Microsoft. Nobody wants a bad review. But bad reviews help you improve and create a better experience for your customers.

Payment Methods 147

Payment Methods Underperforming Technical Team New CTO Payment Services 147

Sales Hacker

JULY 21, 2021

But that doesn’t mean they’re all bad. For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”. A strategy is how a team plans to reach their overarching goals and all of the steps to get there.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Any solutions practices or offerings should be built by our partners.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SaaStr

DECEMBER 23, 2020

How important a role does the press play in customer’s responses? How does Tamar structure the customer development process? Where do many people go wrong with customer discovery? What channels can teams put in place to have this real-time dialogue with their customers? What questions does she ask?

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. A high score is equal to making the customer delighted. The objective is to develop a strong customer base.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. A high score is equal to making the customer delighted. The objective is to develop a strong customer base.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

BetterCloud

MARCH 18, 2020

As your companies have gone through IPOs, acquired other companies, been acquired, experienced massive growth, downsized—we’ve helped you through the good and bad. BetterCloud’s two main priorities are maintaining the health and safety of our employees, and continuing to serve our customers. We’ve seen it all.

Underperforming Technical Team 72

Underperforming Technical Team Consulting Onboarding Innovation 72

SmartKarrot

DECEMBER 23, 2020

The customer success niche in itself could be seen as a daunting task, if not dealt with in the right manner. It can make your day even longer and mundane with the never-ending customer complaints barging into your space. Hence, it is the need of the hour to build resilience in your respective customer success teams.

Underperforming Technical Team 10

Underperforming Technical Team Customer Success Consulting Churn 10

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

Kellblog

MAY 5, 2021

across every key component of ABM marketing, sales, and customer success, making it abundantly clear that most organizations haven’t reached full maturity. I don’t like the passive voice, but yes, sales, marketing, and customer success should all work together closely. But they’re not all where they want to be yet.

B2B 142

B2B Marketing Software Review Underperforming Technical Team 142

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52