SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ChurnZero

JANUARY 26, 2021

Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing. Linda Hale, HR Manager (East). Eli Whitney, HR Manager (Central). Jennifer Cartwright, HR Manager (West). Enable field managers to control hiring processes while maintaining compliance. Executive Sponsor: .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Intercom, Inc.

JULY 12, 2018

Obviously, with Facebook, Sheryl Sandberg came in as COO, and that shifted the whole conversation around founders continuing to run the companies and COOs coming onboard. If you really hate sitting through a dozen sales comp meetings, maybe you should find somebody who can really fulfill that role. First is in the onboarding.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Sales Hacker

SEPTEMBER 18, 2023

Coordinate with other teams in the org (go-to-market, compliance teams) to help the central product team be successful Get something out there that has paying customers right off the bat (always have a value driven mindset) Bring in people who already know the new problem space that you’re solving for. Doers with a ton of hunger and drive.

Sales Hiring 103

Sales Hiring Technical Cofounder Scale Sales Recruiting 103

User Pilot

NOVEMBER 30, 2023

They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. How do you recruit your interviewees? The report offers insights into trends in user onboarding. What could lead to market gaps? Spotting market gaps: interview invite.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Customer Relationship Management (CRM) Software : CRM systems help you manage and analyze customer interactions and data throughout the customer lifecycle. Typeform survey templates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create? What do they do?

Software Review 52

Software Review Onboarding Software Systems Review 52

User Pilot

JULY 28, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a business intelligence analyst? Book a demo to see it in action!

Sales Recruiting 52

Sales Recruiting Artificial Intelligence Business Data Analysis 52

User Pilot

AUGUST 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a product coordinator? Book a demo to see it in action!

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research compliance 52

User Pilot

JULY 28, 2024

For instance, a product trainer at a healthcare software company might require a deep understanding of medical terminology and clinical workflows, while one at a financial technology company might prioritize experience with financial regulations and compliance training. onboarding new employees and customers on product usage).

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Healthcare 52

User Pilot

JULY 28, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a business intelligence analyst? Book a demo to see it in action!

Artificial Intelligence 52

Artificial Intelligence Payment Services Sales Recruiting Business 52

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies.

Software Review 52

Software Review Software Technical Review Systems Review 52

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Government 19

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Very effective at handling uncertainty and change as business demands change, responding well to pressure, and displaying flexibility while guaranteeing compliance. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 139

Scale Payment Services Payment Methods Sales Hiring 139

SaaStr

APRIL 3, 2020

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * How does this compare to the relationship of sales and marketing more traditionally?

Sales Recruiting 208

Sales Recruiting Sales Hiring Scale Branding 208

Baremetrics

OCTOBER 8, 2021

It could be that you offer discounts for the first few months of service or you give credit to paying customers if they recruit another client. If your LTV to CAC ratio is lower than 3, then you probably need to either find a way to onboard new clients for less or to increase your LTV. This can make ARPU hard to pin down.

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

User Pilot

JUNE 16, 2024

80% of companies with 50%+ activation rates used videos, GIFs, or animations in their onboarding flow to help users quickly understand the product value and functionality. Onboarding Checklist Completion Rate. This is different from the sales-led growth (SLG) approach where the sales team drives customer acquisition.

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

SaaStr

MARCH 31, 2024

And then the second question which you brought up, which I think is a tough one, which is if you hire someone that doesn’t have an HR background or comes out of a recruiting or other background, and they don’t have a background in diversity inclusion, how should you approach that as a CO and think about that?

Part-Time CTO 284

Part-Time CTO CTO Hire CTO Coach CTO 284