Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Because Innovation inevitably (but not exclusively) goes down as you scale. Solution: Build functional teams that drive innovation.

Sales Hiring 90

Sales Hiring Technical Cofounder Scale Sales Recruiting 90

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Panintelligence

FEBRUARY 7, 2024

Because skillfully using data can create real value—not to mention capture market share. This leads to a constant backlog of requests for data teams. Since its debut in the 1980s, no-code has changed the game when it comes to developing applications—and launching them at speed. But there's a problem.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Here’s what it looks like in practice.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

MAY 26, 2024

Uncover weak spots of your product and bottlenecks that disturb the customer journey. Userlane for customer feedback Userlane enables teams to collect user feedback and enhance product experiences through basic survey functionality. Cons of Userlane As with any tool, weighing its strengths and weaknesses is essential.

Software Review 52

Software Review Underperforming Technical Team Onboarding Systems Review 52

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie advise other founders on scaling sales teams?

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. Building a Flippable Business vs. This leaves the sale of the business a lot more vulnerable to the market.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

User Pilot

MAY 26, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. Uncover weak spots of your product and bottlenecks that disturb the customer journey. NPS Surveys : Whatfix’s NPS surveys can include multiple choice and open-ended questions alongside the usual 1-10 rating scale.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. You can even put ads in market, linking to your existing site without localizing anything else, and get a really accurate view of inventory and interests.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. A large-scale data restructuring project involving another vendor. While it was designed for software development, its principles are just as relevant to sales.

Scale 147

Scale Management Underperforming Technical Team Sales 147

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. You’re in luck.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

MAY 12, 2024

Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Interested in driving product growth without coding?

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Software Review 52

Software Review SaaS Underperforming Technical Team Technical Review 52

FastSpring

JANUARY 27, 2022

For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It How My Marketing Concepts upsells annual payments during trial. Small tweaks to your SaaS billing practices can make a huge impact on the customer experience.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

User Pilot

MAY 26, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Software Review 52

Software Review Underperforming Technical Team Technical Review AI Search 52

User Pilot

MAY 26, 2024

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Uncover weak spots of your product and bottlenecks that disturb the customer journey. TL;DR Let’s explore how UserGuiding and Spekit compare when it comes to collecting customer feedback.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

A Smart Bear

OCTOBER 4, 2017

Idealistic founders believe they will break the mold when they scale, and not turn into a “typical big company.” What are the fundamental forces that transform organizations at scale? A team of one is brittle, but fast. — optimize myopically for speed-to-market. Why do they never succeed? From Brittle to Robust.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * And even just that shift drove a lot of behavior change both with customers and internally with the teams.

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

SaaStr

JULY 5, 2021

This episode is an excerpt of Auren’s session at SaaStr Scale. Let’s say you’re 22 years old and you don’t have a lot of money, well, you’re likely going to see very few opportunities to invest, and most of those opportunities are going to be bad. You can view the full video here. This is terrible advice.

Part-Time VPE 254

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 254

User Pilot

MAY 19, 2024

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Software Review 52

Software Review Underperforming Technical Team Pricing Mobile 52

Point Nine Land

JUNE 22, 2023

Software is also a lovely thing to scale. I can already hear Christoph and the rest of our software-loving P9 team telling me that they would have preferred to invest in SaaS if it had existed, and he’s probably right. This tweet sums it up nicely: 8 out of 10 of the largest public companies by market cap rely on hardware in some way.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

Stax

FEBRUARY 28, 2024

In a saturated market, how do they distinguish themselves? For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. With so many options on the market, it can be difficult to know what to prioritize in your search.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction. The question becomes: “Who do I want on my team—and why?”.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

OpenView Labs

AUGUST 27, 2020

Many of the fastest growing B2B software companies employ product led growth as their core go-to-market motion in order to accelerate growth efficiently. This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian).

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

User Pilot

MAY 19, 2024

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Uncover weak spots of your product and bottlenecks that disturb the customer journey. Let’s dive in! TL;DR Let’s explore how Pendo and WalkMe compare when it comes to collecting customer feedback.

Software Review 52

Software Review Underperforming Technical Team Scale Pricing 52

User Pilot

MAY 12, 2024

Heap is one of the most sophisticated product analytics tools available in the market. Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. Pros of Heap?

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

NOVEMBER 24, 2023

While Userlane is a promising solution, there are better alternative tools in the market. Ways Userlane helps teams increase product adoption: It layers on other software applications to provide employees with step-by-step on-screen support. And highlights areas teams can improve and optimize. Search no more!

Software Review 52

Software Review Underperforming Technical Team Onboarding User Experience 52

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. 80/20 Sales and Marketing. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Chart Mogul

JANUARY 28, 2022

Unexplained networking issues with latency between our machines that DigitalOcean’s support team never cleared out (this was critical for our Postgres read-replicas lag, Redis instances, and HA in general). The most important ones were: Flexibility in auto-scaling compute resources. Team expertise. Managed databases.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Similarly, you can share Session Replays with other team members.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Baremetrics

MARCH 23, 2021

Stripe functions with over 500 online modules (including finance, marketing, sales, operations, and payments). Also, each software platform meets PCI Compliance Level 1, the top data security level. You will also find the software will become increasingly secure as Stripe invites ethical hackers to find and report security weaknesses.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130