compliance Engagement Interviewing Underperforming Technical Team 
User Pilot
NOVEMBER 30, 2023
A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.
ChurnZero
JULY 22, 2022
Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I recommend you interview customers. They don’t engage. That’s something that I do.
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Intercom, Inc.
MAY 4, 2018
Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?
OpenView Labs
MAY 20, 2021
The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. Employee engagement skyrocketed, and the firm met or surpassed 4 of 6 criteria of the Fortune 100 Best Places to Work. I kinda like it.
SaaStr
DECEMBER 23, 2020
How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? Below, we’ve shared the transcript of Harry’s interview with Tamar. I was a C++ developer working on electromigration on a full chip. What questions does she ask?
SaaStr
MARCH 26, 2019
Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.
SaaStr
MARCH 18, 2019
Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.
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