How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. Salesforce often requires piecing together multiple products (for example, Sales Cloud + a separate marketing automation tool + a separate customer support tool), whereas HubSpot provides all those modules natively in one platform. Want AI insights?

Scale

Payrix

FEBRUARY 4, 2025

Card-present payments are useful for their customers accepting payments in storefronts, via mobile businesses (e.g. food trucks), or at events. Business development: Partner with like-minded individuals who support your growth 3. Software support: Fine tailored solutions to meet your needs and goals 4.

Payments

SaaStr

OCTOBER 16, 2024

Security and compliance are strong, with Wiz turning down billions from Google. And we talked about security compliance. There is no downturn in security compliance. There is no downturn in security compliance. But Zscaler , CrowdStrike, Rubrik , for all of these folks in security compliance, there is no downturn.

Sales Hiring

User Pilot

NOVEMBER 29, 2024

Improve collaboration and break down data silos by sharing session insights directly with your UX, development, or support colleagues. Automatic capturing of events Fullstory uses autocapture to record every session interaction without manual tagging. High customization with filtering and segmentation options. The result?

Underperforming Technical Team

How To Buy Saas

JUNE 10, 2025

Meanwhile, AI chatbots like Microsoft Copilot, Tidio, and the new Grok automate customer support and productivity. In 2025, Content AI tools can write articles, blogs, or code; Video AI tools can auto-generate video clips and edit footage; and Chatbot AI tools provide conversational interfaces for customer support.

AI Search

User Pilot

NOVEMBER 29, 2024

When you replay the recording, it stitches all events together and imposes them onto screenshots of the UI captured during the session, which makes it look like a screen recording. Support troubleshooting : Customer support teams can use session replays to better understand customer complaints or reported bugs.

User Experience

User Pilot

APRIL 2, 2025

With Userpilot, you can set up event tagging and analytics to get quantitative data while running in-app surveys to learn why people do what they do. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Konstantin L.,

Mobile

Sales Hacker

JULY 1, 2025

Navigating payroll, benefits, and compliance shouldn’t slow you down. And that plus like this compelling event of the world falling apart and outbound no longer working in 2023 sort of was the catalyst to, to really leaning into the company. We also see that, I think two areas, customer support, uh, is a big one.

Technical Advisors

Stax

DECEMBER 9, 2024

Here are some steps you can take to reduce chargebacks and maintain a healthy merchant account: Improve Communication Establish clear lines of communication with your customers. Ensure that your contact information, including customer support channels, is readily available and easily accessible.

Merchant Services

User Pilot

MAY 6, 2025

Main features: Autocapture for web and event-based tracking for mobile: Lets you automatically collect key user actions with minimal dev effort. Mobile event tracking is no-code, so PMs can set it up themselves. Pricing: Free plan available (up to 1 million events/month); Growth and Enterprise plans are usage-based.

Mobile

Stax

MARCH 11, 2025

Customer support Things wont always go smoothly, and when you hit a snag youll want a provider you can reach out to immediately to help resolve the issue. You should evaluate the level of customer support options offered by the provider. Prioritize companies offering 24/7 live chat, email, and phone support.

Payment Methods

Stax

NOVEMBER 21, 2024

However, other industry best practices apart from PCI compliance are also expected from a quality payment processor and they include: Multifactor authentication: MFA practices help to prevent unauthorized access to sensitive information by adding an extra layer of identity confirmation before the user is allowed to view the relevant data.

Payment Services

SaaStr

NOVEMBER 24, 2020

It is the last SaaStr event of 2020 and it sure has been a wild ride. Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Check out the low down on our sponsors for SaaStr Scale who are helping to make this event happen.

Scale

Intercom, Inc.

APRIL 23, 2018

Companies with EU customers will have to legally justify the processing of the personal data they collect, as well as ensuring that users can easily access their own data and remove consent for its use, change privacy settings and permanently delete their data. Active communication and transparency are key to customer trust.

Underperforming Technical Team

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods

SaaStr

FEBRUARY 21, 2024

Those people will get extra benefits, be integrated into campaigns, and get event invites. So, if a sales rep is in a sticky situation, they can pull in a compliance expert from the team, and that team is accessible to customers in live chat. There are few things more powerful than getting your customers together.

AWS

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. What follows is a lightly edited transcript of the event. And of course it powers our entire customer support experience.

Scale

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. They know environmental compliance better than anyone we’ve ever heard.”

Underperforming Technical Team

FastSpring

APRIL 23, 2024

FastSpring includes global payment processing and recurring revenue management, of course, but the platform also takes care of the end-to-end checkout process, including optimization of your checkout flow, collecting and remitting sales tax and VAT, localization, fraud prevention, global compliance, and more.

Payment Methods

User Pilot

JUNE 29, 2024

Customizations needed (more customization needs means you may have to build yourself). Security and compliance (consider building if your company handles sensitive data). They invest in research and development to add new features, fix bugs, improve the customer experience , and stay ahead of industry trends.

Technical Support

Payrix

FEBRUARY 4, 2025

When a software company becomes an ISV, because theyve introduced payments into their environment, they must uphold the compliance requirements of the PCI DSS and empower their users to do the same. Learn more about PCI compliance management. Listen now Podcast What is PCI attestation of compliance (AoC)?

Payments

Payrix

FEBRUARY 4, 2025

Card-present payments are useful for their customers accepting payments in storefronts, via mobile businesses (e.g. food trucks), or at events. Business development: Partner with like-minded individuals who support your growth 3. Software support: Fine tailored solutions to meet your needs and goals 4.

Payments

User Pilot

MARCH 21, 2023

Mixpanel’s free plan is capped at 20M/events and includes most analytics reports, like user flows, query-time data modeling, unlimited data history, and all integrations. The Growth plan pricing starts at $20 a month and covers up to 300M events a month. The Enterprise plans start at $1,667/month and can serve 1B+ events.

Pricing

Neil Patel

OCTOBER 20, 2020

Do you need help for the foreseeable future or just for a one-off event like a round of recruitment? From the start, you get a dedicated HR manager to help build your HR policies and walk you through your state’s compliance regulations. In fact, more than half a million of their customers are small businesses.

Outsourcing Services

User Pilot

AUGUST 22, 2023

Event data is one kind of information to include in the plan. Event properties add context to event data, which enables more detailed analysis. Organization properties are account-level characteristics that enable software customization or can help you identify account expansion opportunities. Event data tracking.

Data

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator.

Payment Services

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Welcome new customers and use surveys to gather profiling information to personalize their experience. Let’s explore two main ones.

Banking

User Pilot

MAY 21, 2023

You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates. Here are some ways you can be proactive in your customer support: 1. If you want to learn more, book a demo now.

Education

User Pilot

MARCH 29, 2023

Amplitude’s free Starter plan offers unlimited events with 100,000 MTUs. You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Amplitude has a freemium pricing model with one free and two premium plans: Growth and Enterprise.

Pricing

User Pilot

NOVEMBER 27, 2023

Looking for a good event tracking tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Software Review

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your event tracking needs. Schedule a demo today to explore its powerful event tracking capabilities firsthand.

Technical Review

User Pilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking? Try Userpilot!

Software Review

User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Software Review

User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Software Review

User Pilot

JULY 21, 2024

Data capture and event tracking. The Starter plan gives access to unlimited tracked events and 10 feature tags. Custom events and retroactive auto-capture are available on higher plans. Higher plans provide event-based content triggering, A/B testing , localization , etc. Reporting and customization.

Technical Review

User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Software Review

User Pilot

FEBRUARY 26, 2024

Looking for an effective event tracking tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Software Review