User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA.

Underperforming Technical Team

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Let’s dive into the details.

Technical Review

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success

Valuize Consulting

JUNE 10, 2025

As Customer Success (CS) Operations leaders and specialists, you are the architects and engineers of the Customer Success machine. You build the workflows, configure CS platforms , manage the data pipelines, and strive to empower your CSMs with the insights and actions they need to drive customer value.

Customer Success

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. Navigating payroll, benefits, and compliance shouldnt slow you down. Thats where TriNet comes in.

Technical Review

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. Let’s start with product-led growth (PLG).

Underperforming Technical Team

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Scale

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. What do you do in all these different scenarios?

SaaS Payments

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. your enterprise customers. Book My Discovery Call How long does it take to get ISO 27001 certified?

Underperforming Technical Team

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. To ensure you set your customer base up for success, your onboarding experience should have minimal friction and be customized to their needs.

Scale

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Userflow is a code-free digital adoption platform that enables product, marketing , and customer success managers to build onboarding flows and collect user feedback via in-app surveys. U serflow: What is it and what features does it offer?

Software Review

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”.

Merchant Services

User Pilot

AUGUST 31, 2023

The tool is still under development, so there are a number of known issues that can cause problems for users. and at a custom session pricing. Premier: This plan is also a custom one you can negotiate by contacting Heap’s team. Poor UI that makes it challenging to navigate features. Heap pricing.

Software Review

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. Key questions to ask: What portal features and content add the most value for managing your health?

Healthcare

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment.

SaaS

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise

CustomerSuccessBox

APRIL 5, 2022

Well, we know for sure that to succeed in the SaaS business, a CRM (Customer Relationship Management) tool is not enough! It is because connecting different platforms via which cross-functional teams interact with your customers requires much more than a CRM. Customer analytics that is more insightful. Simple Integration.

Artificial Intelligence

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B The problem is the sales team. The sales team don’t know how to sell the product. acquisition.

Sales Hiring

User Pilot

AUGUST 31, 2023

The tool is still under development, so there are a number of known issues that can cause problems for users. and at a custom session pricing. Premier: This plan is also a custom one you can negotiate by contacting Heap's team. Poor UI that makes it challenging to navigate features. Heap pricing.

Software Review

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We

Scale

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering

User Pilot

MAY 26, 2024

TL;DR Let’s explore how Appcues and Whatfix compare when it comes to collecting customer feedback. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. You’re on a budget.

Software Review

User Pilot

MAY 26, 2024

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Spekit for customer feedback Source: Spekit.

Software Review

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Similarly, you can share Session Replays with other team members.

Engagement

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Similarly, you can share Session Replays with other team members.

Payment Solutions

User Pilot

MAY 22, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Software Review

Upscope

JANUARY 23, 2021

This partly due to control but also the realisation that a company focusing on developing one application is likely to build a better app than a company building multiple applications into a big all-in-one solution. I'd expect development tools to rise up this list over time as it's a huge growing market and the competitors are flooding in.

Software Review

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review

User Pilot

MARCH 16, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers.

Software Review

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review