User Pilot

MARCH 7, 2024

Userpilot allows you to create segments of your users across common metrics like age, location, or time. Retention tables. Userpilot lets you conduct retention analysis. Create retention tables to track your users’ retention rates based on cohorts. A retention table in Userpilot. User segmentation.

Social Media 106

Social Media AI Search Mobile AI 106

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. It involves tracking events and metrics and using the insights to make data-driven business decisions.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

AUGUST 6, 2023

TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business. A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions.

Investment 95

Investment Banking Social Media Customer Lifetime Value 95

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Happiness Engineers. Recruit, train, mentor, and scale the team.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Work with your team members to ensure a healthy client retention rate.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, align with finance and the management team on key metrics and objectives.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. SMM vs. Enterprise SaaS Metrics. This section on SaaS metrics drives home the importance of differentiating between Enterprise and Small/Middle Market metrics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 75

Retention Software Review Technical Review Scale 75

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

User Pilot

APRIL 23, 2021

That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. You’re not going to recoup all that investment with just one round of monthly payments per customer. Churn rate is the percentage of customers that leave your business over a given time period.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. These are tools that track user behavior data across your products and can give insights into engagement, retention, drop-offs , etc. Retention tables.

Social Media 105

Social Media AI Retention Pricing 105

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

SmartKarrot

FEBRUARY 21, 2023

Account management is the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base. To build scale, appropriate processes are deployed.

Management 10

Management Scale Customer Success compliance 10

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

SmartKarrot

SEPTEMBER 28, 2021

Drive customer outcomes, product adoption and customer experience. Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences. Develop and nurture long-term relationships with high-yield customers.

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

SmartKarrot

JUNE 16, 2022

Increased Customer Retention Rates. The convenience of subscription billing models can often encourage customers to utilize your business’s products and services for longer periods of time. With today’s volatile and constantly evolving business landscape, customers now have more options to choose from than ever before.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

MARCH 21, 2023

Application metrics are quantifiable measures of product performance. Application analytics uses metrics to make conclusions. Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. Metrics are the starting point in the data analysis.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

MARCH 21, 2023

For example, you can use it to analyze retention, build funnels , or create cohorts. It offers advanced security and compliance features and priority support. Mixpanel uses the freemium model, so customers can take advantage of the fairly generous free plan. It offers a wide range of analytics features. Yes and no.

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. Mixpanel report types include Funnels, Flows, Retention, and Insights reports. Mixpanel is a better option for SaaS, while you may find Google Analytics more suitable to track marketing and e-commerce metrics. Custom events.

Scale 105

Scale Retention Trends Pricing 105

SmartKarrot

DECEMBER 20, 2021

This is because the world has moved to remote onboarding, digital customer success , and other forms of onboarding. Hybrid customer onboarding. The hybrid customer onboarding method is when companies use digital documents for customers. This will increase opportunities to keep customers engaged and involved.

Onboarding 10

Onboarding Artificial Intelligence Customer Success compliance 10

SaaStr

DECEMBER 31, 2019

And so we started having a conversation around could we use some of the consumer best practices in order to drive that number and drive the stickiness of the product, which means driving user retention. If you have a look at their retention curve for, “Hey, where do I lose my users in their journey?”

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

SaaStr

AUGUST 7, 2020

Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. These companies can scale really efficiently. Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147