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How to Train Your Sales Leaders: Key Learnings from HubSpot and BILL with Michelle Benfer

SaaStr

Why Frontline Managers Are Mission-Critical While companies often start each year with ambitious strategies and goals, it’s the tactics and execution that determine actual success. What’s great about high-volume sales at that scale is the pattern recognition,” Michelle shared. Shaping and maintaining company culture.

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AI and the Bottom Line with Canva’s CCO: How They Built a $7B Enterprise Motion on 16 Billion AI Interactions

SaaStr

How Canva’s CCO Built a $7B Enterprise Motion While Preserving PLG Culture Rob Giglio, Canva’s Chief Customer Officer, shares the playbook for scaling from 170M to 230M monthly active users while building enterprise sales without compromising company culture. Top 5 Takeaways 1.

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Change Management for New Leaders: 4 Practical Tips from Front CEO Dan O’Connell

SaaStr

Here’s what he learned about driving effective change while preserving company culture. The company shares its complete, unedited board deck with all 300 employees after each board meeting – a practice that initially made Dan uncomfortable. “We’ve never had a leak of information,” he notes.

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How to Transition From Founder-Led Sales to Your First Sales Team: 9 Top Tips

SaaStr

Transitioning from founder-led sales to a commissioned sales team is one of the most criticaland trickysteps in scaling a SaaS business. Theyre not just closerstheyre hunters who can generate their own leads and figure things out as they go. -> Look for people youd personally buy from and who align with your companys culture and values.

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The $939B Question: Is AI Eating SaaS or Feeding It?

SaaStr

The Billion-Dollar AI Unicorn Factory The scale of AI startup funding isn’t just impressive — it’s existential for SaaS: The AI Billion-Dollar Club: OpenAI : $8.4 billion valuation after 175M round Scale AI : $29 billion valuation / “sale” with Meta’s $14.3 billion in funding xAI : $6.4

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How to scale smart and unlock growth with fractional customer success leadership

ChurnZero

This gives your team the agility to scale CS efforts up or down as priorities shift. Integration challenges: As external contributors, they might struggle to fully assimilate into your company culture or build deep connections with internal teams. Be sure to ask about their workload before committing.

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11 Onboarding Gamification Examples to Engage & Retain Users

User Pilot

rating scales) and qualitative (open-ended questions) formats to gather comprehensive feedback. To gamify new employee orientation, organizations can implement these strategies in their onboarding program: Create interactive challenges that relate to job tasks and company culture to keep employees engaged.