SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 120

Sales Hiring Customer Success Scale Sales Recruiting 120

SaaStr

APRIL 4, 2019

They are expecting a discussion on security and scalability and so we have to bring partners to the table and there are some partners we work with that are more than willing to come into that sales conversation with us and these is other partners that aren’t. Megan Leuders: Well it’s interesting.

Cloud 171

Cloud Scale Trends Machine Learning 171

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service. How do you do that?

Interviewing 86

Interviewing User Experience Development Management 86

CustomerSuccessBox

JULY 19, 2022

From the moment a lead becomes a customer, it is critical to provide value and ensure that a good product experience is achieved. The most successful businesses create repeatable processes that lead consumers to become advocates. This is referred to as a customer success framework. What is a Customer Success Framework?

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

Intercom, Inc.

JANUARY 5, 2022

It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. And then, it allows companies to be more enterprise-ready. And then our team, especially our Customer Success team, who works with every one of our customers.

Scale 211

Scale compliance Software Review Technical Review 211

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. Refining customer experience/onboarding. Finding the channels that allow you to scale customer acquisition. Funnel optimization**.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

SmartKarrot

MAY 12, 2022

Customers need to be engaged once they are on board with the company. This gap is filled in with a customer engagement manager. Customer engagement managers work with marketing and sales teams to ensure customers receive the value they signed up for. I am a problem solver and a total people person.

Interviewing 10

Interviewing Engagement Management Scale 10

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 108

B2B B2C Underperforming Technical Team Business 108

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. Learn how to make customer success the source of your competitive advantage. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. Learn how to make customer success the source of your competitive advantage. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SmartKarrot

JUNE 15, 2020

Now, customer experience and service are everything; it has even taken the entire SaaS ecosystem from a market led one to a product led growth path. Customer experience is driving sales and building brands. For SaaS companies, it’s imperative to win over customers with empathy. Give EQ equal importance as IQ.

Social Media 10

Social Media Airlines Software Review Education 10

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. What does Jon mean when he says, “You have to constantly bring your customers to the forefront of your employees minds”?

Sales Hiring 137

Sales Hiring Scale Underperforming Technical Team Software Review 137

SaaStr

MARCH 12, 2019

So first off, I’m saying we start with customer success. What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue?

Scale 217

Scale Sales Hiring Revenue VP of Engineering 217

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

Sales Hacker

JULY 17, 2018

Account Based Sales (ABS) is hardly a new concept but many business leaders are giving it more than just a second look. There has been an uptick in the required number of approvals, especially in enterprise sales. Thus, making the sales process more complex. What is Account Based Sales? Is Account Based Sales for You?

Scale 54

Scale Sales Outsourced Development B2C 54

Chart Mogul

JULY 1, 2020

You learn your customers’ language. Speaking your customers’ language will accelerate your sales and make your brand more engaging. I recommend you film or take voice recordings during your customer interviews. Unlike customer discovery interviews, they should be conducted regularly throughout your product’s life cycle.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

You learn your customers’ language. Speaking your customers’ language will accelerate your sales and make your brand more engaging. I recommend you film or take voice recordings during your customer interviews. Unlike customer discovery interviews, they should be conducted regularly throughout your product’s life cycle.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136