Communication Payment Features Underperforming Technical Team Webinar 
Stax
FEBRUARY 28, 2024
Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.
User Pilot
MARCH 25, 2024
Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Help existing customers master advanced features with webinars. Put simply, poor customer service interactions increase the likelihood of churn.
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ChurnZero
AUGUST 14, 2020
And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?
ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. The bad news: It’s tiresome to answer the same questions day in and day out!
User Pilot
MARCH 7, 2024
AI writing assistants help teams make their microcopies concise but informative and engaging. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Why is user engagement important? User churn rate.
User Pilot
JANUARY 31, 2023
TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. What are at-risk customers?
User Pilot
OCTOBER 10, 2022
In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.
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