Blulogix

JANUARY 28, 2024

A Step-by-Step Guide to Implementing a Robust Subscription Billing Software By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Address and resolve any identified issues promptly.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

TechEmpower SaaS

JULY 24, 2023

eCommerce Does your startup run on a subscription model? How many kinds of subscriptions do you support? What are the rules for subscriptions? Do you support discounts? Often this ties to marketing support. Communication/Forums Are there discussion forums? What needs to be logged for customer support?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Subscription Flow

NOVEMBER 23, 2023

The current Software-as-a-Service ( SaaS ) business landscape is going through a mass subscription revolution. This has greatly facilitated the widespread implementation of subscription based billing models. Firstly, there is a bigger number of customers that need to be managed.

Payment Services 59

Payment Services SaaS Payments Payment Features Payment Facilitation 59

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! It also offers tools for managing recurring payments and subscriptions.

Payments 98

Payments Payment Services Payment Methods Payment Solutions 98

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Pricing Communication 52

Blulogix

JANUARY 21, 2024

How to Enhance Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

Stax

MARCH 26, 2024

Learn More Understanding Online Terminals (aka Virtual Terminals) An online terminal, often called a virtual terminal, is a web-based application that enables online payments without needing a physical credit card machine or POS (Point of Sale) system. Disputes and chargebacks Clear communication is key to reducing payment disputes.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Blulogix

JANUARY 28, 2024

By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Verify that invoices are generated correctly, payment processing functions smoothly, and customer self-service features are user-friendly.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Direct feedback is invaluable for understanding customer perceptions, experiences, and expectations.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52

Subscription Flow

JANUARY 1, 2024

Read more: Commerce Subscription Trends & Predictions for 2024 Why you may need a CRM for ecommerce business? You can handle recurring payments, invoices, receipts, and reminders for your customers with SubscriptionFlow, saving you time and effort.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Blulogix

NOVEMBER 8, 2023

Accelerating Subscription Business Growth with Usage-Based Pricing By BluLogix Team The subscription business model has long been recognized as a steady path to recurring revenue and business growth. This shift is driven by the need for flexibility, scalability, and customer-centric approaches.

Subscription 52

Subscription Payment Features Pricing Business 52

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Stax

APRIL 18, 2024

Mobile credit card processing enables them to collect same-day payments on the spot, eliminating the hassle of invoicing or waiting for checks. This not only improves cash flow but also enhances customer satisfaction by offering convenient payment options. Keep your customer in mind at all phases of the design process.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Baremetrics

MARCH 30, 2021

If you are looking for the right billing and invoicing solution for your business, Zuora and Chargebee should be at the top of your list. Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? Do the automation features match your interest?

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. So, your comfort level with billing and invoicing will determine the type of layout and functionality you prefer.

Payment Methods 86

Payment Methods Payment Solutions Payment Services Payments 86

Practical Advice on SaaS marketing

MARCH 7, 2013

I just cancelled my subscription to the New York Times on my Nook. Because the service provider, Barnes & Noble, routinely breaks a fundamental SaaS rule: Communicate with your subscribers. What we have is a failure to communicate. I'm ranting about the lack of communication. but I won't be reading it on my Nook.

Communication 100

Communication Subscription Payment Features Customer Support 100

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads. Benefits of involving your customer support team in sales.

Customer Support 62

Customer Support Underperforming Technical Team Sales SaaS 62

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful. The roles they play.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

ChurnZero

AUGUST 14, 2020

What are the benefits of integrating with Customer Success software? Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) as well as custom fields and parent-child relationships. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

MARCH 10, 2022

Luckily, consumer behavior has shifted towards being more understanding since the pandemic, so long as communications are clear. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic. But what’s the best way to stay ahead of these expectations?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Blulogix

FEBRUARY 13, 2024

Agile monetization, especially within the context of subscription and recurring revenue models, necessitates a holistic approach that permeates every facet of an organization. Customer Support and Success: These frontline teams have direct insights into customer experiences, challenges, and feedback.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Increasing support efficiency.

Scale 237

Scale Headcount Mobile Communication 237

Subscription Flow

NOVEMBER 22, 2023

Subscriptions have been around for a long time and in no way can they be called a recent breakthrough. Milk and newspaper deliveries are some very common examples of subscriptions. However, subscriptions have become challenging as increasing numbers of SaaS businesses shift to subscription models for selling their services.

Subscription 59

Subscription Payment Features Systems Review Customer Support 59

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

CustomerSuccessBox

APRIL 11, 2019

Customer Success and Sales are different individuals, different roles, different KPIs and deliver different values. Sales delivers customer acquisition vs. Customer Success delivers product adoption + retention + upsell. The overlaps happen only when they communicate during handoffs and upsells.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80

Sales Hacker

JUNE 3, 2021

Doing this helped me secure 10 users into paying $50 to use the platform , and once it was ready, they signed on for a three-month subscription. As marketers, you aim for repeated business, but that is not a given unless your business is membership or subscription-based. B2C and B2B customers do share some similarities.

B2C 74

B2C B2B Business Payment Features 74

How To Buy Saas

MARCH 14, 2024

It is 2024, and WhatsApp is not just a tool to chat with your friends and family, but with the right techniques, you can use it for effective business communication with your clients and build a relationship with them. This will not only help improve customer experience, but also improve your engagements, and boost sales and conversions.

Payments 52

Payments Payment Solutions Payment Methods Business 52

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. It enables companies to build better connections with their customers. Founded : 2011.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JANUARY 5, 2022

Once we finalized this messaging, we shared it with every team at Box so everyone used shared language in all of their communications, both internally and externally. There’s no denying that renewals are the most important motion in SaaS and subscription. The product roadmap aligned with this messaging, too.

Scale 267

Scale Scaling Sales Hiring Software Review 267

Intercom, Inc.

JULY 26, 2022

It may include campaigns designed to spur specific actions – for example, product promotions or free trial periods can motivate prospects to try your offering, whereas informative content, customer support, or discounts on renewals can bring past customers back. What is customer activation in marketing?

Point of Sale 118

Point of Sale Branding Subscription Payment Features 118

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 80

Marketplace as a Service AI Search Social Media Customer Support 80

Intercom, Inc.

APRIL 14, 2020

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

Scale 223

Scale Leadership Customer Support Healthcare 223

Stax

MARCH 21, 2024

SaaS services are also used in customer relationship management (CRM), human resources management, analytics, and communication. In this article, we’ll explore the many benefits of SaaS and how to implement SaaS payments. Salesforce) allows customer support teams to utilize distribution lists for constant monitoring.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88

Subscription Flow

NOVEMBER 28, 2023

The cloud-hosted B2B SaaS providers charge a recurring fee, typically paid monthly or yearly, for the use of their software, which is accessible from any device. This has historically been a significant cause of customer support cases as well as development friction.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Stax

NOVEMBER 13, 2023

How Tap to Pay Works Tap-to-pay, whether used with a contactless card or a smart device, operates through Near Field Communication (NFC) technology. This short-range wireless communication technology allows data exchange between devices close to each other, typically within a few centimeters. Q: How does tap to pay work?

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88