User Pilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping. Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn.

Churn 85

Churn Customer Lifetime Value Mobile Retention 85

User Pilot

OCTOBER 24, 2023

They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction.

Customer Lifetime Value 76

Customer Lifetime Value Software Review Retention Engagement 76

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Retention 96

Retention Technical Review Software Review Churn 96

User Pilot

DECEMBER 23, 2023

That’s what our comprehensive guide explains. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. A good user retention rate for a SaaS product is 90-97%. In SaaS, new user retention describes how many new users keep using the product or feature over time.

Retention 79

Retention Customer Lifetime Value Social Media Churn 79

Kellblog

NOVEMBER 23, 2022

Common problems include: Lack of strategic context : management shows up with a budget more than a plan, and without explaining the strategic thinking (one wonders, if any) behind it. This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast.

Technical Review 117

Technical Review Software Review Forecasting Churn 117

Chart Mogul

MARCH 23, 2023

How good is your business at retaining customers? Are you effectively expanding revenue from your existing customer base? And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. If you’re unsure, check your retention metrics.

Retention 52

Retention Metrics Revenue Scale 52

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. Your conversion rate optimization efforts might be focused on different actions based on the business context.

Data 83

Data SaaS Trends Churn 83

The Angel VC

JUNE 4, 2014

In B2B SaaS, which we at Point Nine Capital focus a lot of our efforts on, there are two techniques that I feel are particularly important but not used widely enough – cohort analysis and multi-touch attribution analysis. Each column represents a month in your customer’s life.

Advertising 113

Advertising Customer Lifetime Value Outsourced Development Churn 113

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? Customer Experience Analytics (CX analytics) stands for gathering all the data about customer engagement across your product to find and eliminate product friction and customer experience gaps to ultimately boost your product growth and minimize customer churn.

Customer Lifetime Value 95

Customer Lifetime Value Churn Retention User Experience 95

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. What is churn analytics?

Churn 93

Churn Retention Subscription Payment Features 93

User Pilot

APRIL 10, 2021

There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. The larger your SaaS empire becomes, the more likely this is to be the case. How do you assess the needs and wants of each user cohort?

Social Media 94

Social Media Onboarding compliance Enterprise 94

User Pilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. An engaged user is someone who actively uses your product to solve their problems.

Engagement 90

Engagement Social Media Onboarding Retention 90

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. What if you could implement a simpler engagement strategy tied directly to your product’s core feature? Where is my core action?

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. You may not be an expert, but you are at least familiar with the idea that your customers are only with you for a finite period of time. The benchmark customer churn for SaaS for SMBs is 5%. Table of Contents.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Baremetrics

JULY 30, 2020

Through working with various SaaS companies, talking to founders and even looking at our journey here at Baremetrics, I’ve seen firsthand how startups can experience periods of flat or even negative growth. I’ll explain why later. MRR growth is the change in your MRR over a period of time. Don’t get me wrong.

Churn 125

Churn Acquisition Pricing Revenue 125

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. That’s what this article is all about.

Onboarding 99

Onboarding SaaS Churn Social Media 99

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

OpenView Labs

MARCH 30, 2020

With all of the data sources and benchmarks out there today, it’s understandably easy to get obsessed with tracking your business’ performance. In the worst case, you get analysis paralysis, refusing to take action or make a decision without months and months of data. Pro tip: Don’t do either of these things.). No pressure.

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

User Pilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. In this article, we’ll explain what A/B testing is, why it matters for product managers, and how product teams should plan and run a test. Source: apptimize.com.

Management 52

Management Software Review Underperforming Technical Team Onboarding 52

User Pilot

SEPTEMBER 21, 2023

This article breaks down different customer retention models and how they can help your SaaS growth efforts. Difference between retention models and retention analysis? The former predicts customer churn using existing data, while retention analysis helps you understand how and why customers are leaving.

Retention 83

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 83

User Pilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? And how to build a dashboard for your customer success team using Userpilot analytics ! Populate your dashboard with up to 30 reports. Why does your team need a CS dashboard? To inform your customer success strategy. Let’s dive right in!

Customer Success 89

Customer Success Retention Customer Lifetime Value Onboarding 89

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. There are different types of behavioral analytics tools used in SaaS. Discover the cutting-edge of behavioral analytics tools!

Social Media 82

Social Media AI Retention Pricing 82

Baremetrics

MARCH 31, 2020

Picture this: Over the past six months, your churn rate has gone from a respectable 4%, to now, over 10%. Confused (and probably a little worried), you scratch your head and wonder what in the world happened? At this point, you could go into panic mode and make random, drastic changes to your business to stop the bleeding.

Churn 122

Churn SaaS Payments Pricing Payment Services 122

User Pilot

OCTOBER 24, 2023

Finally, we show how you can turn more of your customers into power users. You can also set it for any user action and combine it with cohort analysis to track engagement over time. To understand the factors that drive user engagement, a more detailed analysis of user behavior is essential. Let’s get right to it!

Engagement 84

Engagement Underperforming Technical Team Trends Onboarding 84

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. The library encompasses hours and hours of reading, listening, and viewing material.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

MAY 9, 2024

The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Research your customers to understand their needs and professional contexts to create an effective customer onboarding process.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. TL;DR User retention measures how successfully you keep hold of your customers over a given time frame. how many users are actively logging in and using your product). Let’s get into it!

Retention 67

Retention Customer Lifetime Value Onboarding Churn 67

User Pilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business.

Metrics 60

Metrics Churn Onboarding Retention 60

User Pilot

NOVEMBER 6, 2023

Your search ends here. Here is what this customer growth guide covers: Customer growth explained: what is it? How Userpilot helps companies like yours to drive growth. It’s a fundamental aspect of business development and often a primary goal for companies, especially in the early stages of their existence.

Customer Lifetime Value 77

Customer Lifetime Value Retention Churn Acquisition 77

SmartKarrot

MAY 11, 2020

We all know that there is intense competition in the SaaS market. As with analytics, your data science specialists require data to work with. It depends on your company goals and you must know the type of data needed. Customer churn analytics allow you to plug the leak in your customer bucket.

Churn 10

Churn Artificial Intelligence Subscription Payment Features 10

User Pilot

MARCH 29, 2024

And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Onboarding Technical Review User Experience 52

Full Session

NOVEMBER 6, 2022

Every business needs data to make good products and market strategies – you can’t just make important decisions blindly. Many businesses struggle to find the right analytics tool compatible with their unique needs and budget. You can check out all the features by starting your 14-day free trial or scheduling a demo.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Full Session

JANUARY 16, 2023

Businesses now make decisions based on data rather than gut instinct or personal opinion. Specialized product analytics tools allow businesses to track customer behavior across multiple channels, identify trends and optimize their product offerings. Schedule a demo or start your 14-day free trial to see how FullSession works.

Software Review 52

Software Review Mobile Technical Review Pricing 52

User Pilot

FEBRUARY 14, 2024

Wondering whether Userpilot or HelpHero is the best option for your SaaS company? In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and HelpHero – as well as explaining which one is better in certain cases. Let’s get into it!

Software Review 52

Software Review SaaS Technical Review Systems Review 52

Incredo

NOVEMBER 28, 2019

What are common objections that you hear (or have) regarding Facebook ads for SaaS companies? “ Users log in to Facebook to see posts from their friends and for entertainment. We don’t claim that all of them are or can be your ideal buyers. But reaching your ideal subscribers through Facebook ads is not a fantasy.

Social Media 200

Social Media SaaS Advertising B2B 200