SmartKarrot

JANUARY 10, 2023

Track team metrics and report performance data to CS leadership on a regular basis. Embody company culture and maintain high team engagement. Assist in directing clients from the on-prem platform to the modernized cloud platform. Be the point of escalation for all communications with customers. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SmartKarrot

SEPTEMBER 11, 2020

The cloud continues to grow at a massive rate. The growth of cloud technology climbs rapidly in the above graph. The cloud market grows with a CAGR of 20% whereas the whole of software market is growing with a CAGR of 10%. SaaS companies no longer need “hot” locations like Silicon Valley.

Customer Success 10

Customer Success SaaS Company Culture Acquisition 10

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? . We love that.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

JUNE 4, 2021

So, Datadog what we do is…we do monitoring and we do analytics for application and infrastructure in cloud environments. So basically any company that is running infrastructure, servers, applications and that is running it in cloud environments is a customer for us. We started the company in 2010.

Scale 266

Scale Underperforming Technical Team Sales Hiring Engineering 266

Clouded Judgement

AUGUST 2, 2023

The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. Maybe internally they know their revenues are going to decline, or the company culture is in turmoil, etc. Things like offering size, float, dilution, filing range multiple relative to comps, etc.

Cloud 49

Cloud Marketing Banking Pricing 49

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: The second major thing, I think, is that back in 2012, we were in what I think of as X in the cloud, as the moment of SaaS where you just take an existing software category and you put it in the cloud. So I think we’re in a generation now, which is more, what is only uniquely possible in the cloud.

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

SaaStr

OCTOBER 24, 2019

INTRO by Christian Lanng : We do cloud based splicing for the Fortune 5000. It’s actually just connecting the hundreds and hundreds of thousands of companies that do business all over the world. We realized that in most company do not have access to the global economy. Did anti-virus and anti-spam and the cloud.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Irene Lefton is the Vice President of Customer Success at Mentor Cloud, a Customer Success-driven growth platform that helps businesses scale up. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 12, 2020

So, we studied what they were doing very closely, I read, Mark Benioff has a great book called Behind the Cloud, which I recommend to everybody. Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done.

Startup 275

Startup Software Review Scale Systems Review 275

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? Most of us think a lot about standard b2b and Cloud subscriptions, but we’re still new to the issues, challenges and opportunities in mobile subscriptions. Jaleh Rezaei: I think it first starts with culture. Where are the nuances here?

Scale 185

Scale Sales Hiring B2B Scaling 185

SaaStr

MARCH 5, 2019

So I got some numbers on generational companies, but when you came before we were talking about backstage. So much has changed in the cloud in the last couple of years, hasn’t it? Jay Simons : Well, I mean, for us it’s the nature of work is changing for a lot of companies. But let me step back to a metric.

Scale 149

Scale Scaling VP of Engineering Sales Hiring 149

SaaStr

MARCH 5, 2019

So I got some numbers on generational companies, but when you came before we were talking about backstage. So much has changed in the cloud in the last couple of years, hasn’t it? Jay Simons : Well, I mean, for us it’s the nature of work is changing for a lot of companies. But let me step back to a metric.

Scale 137

Scale Scaling VP of Engineering Sales Hiring 137

SaaStr

SEPTEMBER 6, 2019

Jon Herstein: So I started in, well, the early 1990s and in a consulting career, worked for Accenture for a long time and then moved into enterprise software at a company called Informatica. Went to a company called NetSuite, which is one of the earliest cloud companies. That was all on premise.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Zylo is a software management system built for the cloud, pioneering a new standard in software management. I think it’s something that, for me, is trusting my gut.

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Fundamentally, they had to be tied at the hip, and especially with the advent of digital marketing.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

SaaStr

JULY 29, 2020

And so when you think back to what was happening, when we start back in 2010, when we were working on this idea in 2009, we just saw there’s this huge shift going on, where we were going from a world from hardware and software that you owned to services in the cloud that you rented. And I remember like AWS was growing really quickly.

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

Sixteen Ventures

DECEMBER 31, 2019

Customer Success Goals: Cohorts, Metrics, and Prioritization. If they’re not a perfect fit with your product, service, support infrastructure, or even your company culture, they are unlikely to have a great customer experience… and are not likely to be successful. The 8 Elements of Customer Success Management.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136