Totango

JANUARY 22, 2024

. – Karen Budell, Chief Marketing Officer, Totango Generative AI will be an evolving partner for CS Businesses will depend on CS teams to drive revenue growth from the customer base.

Customer Success 100

Customer Success Generative AI Scale AI 100

Blulogix

MARCH 27, 2025

AI-Powered Automation for Accuracy and Efficiency AI is revolutionizing billing by automating key processes, reducing errors, and improving efficiency. Key advancements include: Automated Invoice Generation AI can process large volumes of data in real time, ensuring accurate billing based on customer usage or contractual terms.

Payments 59

Payments AI Search Payment Services SaaS Payments 59

ChurnZero

AUGUST 15, 2024

One of the most effective ways to achieve this is to leverage AI for customer retention by using it to understand customer trends and mitigate churn risks. Speaking of AI… I was blocked on this blog post for two weeks. Miller called How to Use Generative AI: Building an AI-First Mindset (10/10 highly recommend).

AI 52

AI Churn Retention Management 52

Sales Hacker

OCTOBER 13, 2023

ELG-sourced customers are 58% less likely to churn. He has seen tremendous advances for augmentation with AI as effective across reducing sales reps’ time spent manually putting information into the CRM and reducing the amount of time spent preparing for meetings. Deals close 46% faster using ELG playbooks.

Scale 124

Scale Sales Hiring AI Generative AI 124

Unbounce

JUNE 15, 2023

So far in 2023, we’ve seen the fastest advances in conversational AI since the first iteration of ELIZA was created by Joseph Weizenbaum in the 1960s. Today, generative AI chatbots can answer questions about almost anything. Interestingly, Flan-PaLM (another AI large language model—“Dr. Like, wildly fast. That’s ‘Dr.

Artificial Intelligence 98

Artificial Intelligence AI Search AI ChatGPT 98

Totango

JULY 17, 2024

Chris Dishman Stop guessing, start growing: The customer success metrics that matter If you’re only tracking metrics like usage or churn, then you’re only seeing a small piece of the puzzle. Whether you’re using basic generative AI to write an email or account summary or call notes. Start with something.

Revenue 100

Revenue Sales AI Customer Success 100

User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. AI analytics are coming soon. About 73% of U.S.

AI 95

AI Artificial Intelligence SaaS Generative AI 95

User Pilot

JULY 29, 2024

Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app.

Customer Success 105

Customer Success Software Management SaaS 105

Andreessen Horowitz

DECEMBER 14, 2023

Now, we believe generative AI promises to revolutionize marketplaces again. Marketplaces selling digital, commodity products Marketplaces like Upwork and Fiverr have already seen a drop in transactions and earnings as buyers churn and generate the “product” themselves via AI tools.

Marketplace as a Service 139

Marketplace as a Service AI Search AI Outsourcing Services 139

User Pilot

MARCH 5, 2025

How Userpilot increases customer loyalty + reduces churn Dont take my word for it heres a real life example of how Userpilot helps SaaS companies boost engagement: Before coming to Userpilot, Attention Insight struggled to engage new users and drive activation. Pricing packages in Adobe Experience Cloud.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

APRIL 15, 2024

Many platforms use AI for automatic content localization to increase its inclusivity and reach. AI excels at identifying patterns so it can predict future steps. AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. This reduces wait times and the load on support teams.

AI Search 105

AI Search Artificial Intelligence AI Machine Learning 105

Sales Hacker

OCTOBER 4, 2024

It helps with awareness, pipeline efficiency, customer loyalty and reducing churn. More for your eyeballs HG Insights has created a comprehensive 32-page report that dives deep into the rapidly evolving world of sales and AI. In reality, founder-led media plays a crucial role across the entire funnel.

Scale 107

Scale Sales Hiring Technical Review AI 107

Andreessen Horowitz

JUNE 3, 2024

Marketing is particularly well suited for adopting generative AI because it is an iterative, creative, and dynamic practice that relies on the types of media — texts, images, video — that have driven LLM development. This is one of the reasons why many of the first B2B GenAI use cases were for marketing!)

AI Search 121

AI Search AI Outsourcing Services Payment Solutions 121

ChurnZero

APRIL 7, 2023

As we jump into partnerships with generative AI and apply it our daily tasks, we’ll have to be aware of and monitor developments in its weaker areas such as transparency, accuracy, and bias. To unpack the potential impact of generative AI tools, it’s important to start from the very beginning: what is AI?

Artificial Intelligence 52

Artificial Intelligence ChatGPT AI Generative AI 52

User Pilot

JULY 29, 2024

Monitoring churn in Userpilot. Workflow builder : Introduced in 2019 and enhanced with generative AI in 2023, the Workflow Builder allows users to automate routine tasks without requiring technical skills. Event analytics : Event analytics allow you to track user actions within your product by setting up custom events.

Software Review 105

Software Review Software Management Systems Review 105

How To Buy Saas

FEBRUARY 25, 2025

AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service). Extensive AI across products (but often at higher tiers). It also acquired Tableau for top-tier BI analytics.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Cool, right?

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Crafty CTO

APRIL 17, 2023

Caught in the churn If we really are at the early stages of an emergence, what are the implications? Corey ’s fantastic sci-fi series The Expanse known as “the churn.” The churn can be seen as a metaphor for the unpredictable nature of life and the constant state of flux that people experience.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

User Pilot

JULY 23, 2024

Is it to reduce churn or drive positive reviews ? Reach is measured by using real-life product metrics like “ users per month ” and “transactions per month” to avoid bias and build features you personally want. Impact : How will the feature affect individual users?

Management 111

Management Underperforming Technical Team Systems Review Scale 111

User Pilot

JULY 24, 2024

They play a key role in implementing a positive customer experience, improving user retention, and minimizing churn rates. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Plus, you can access a ton of valuable insights into user retention and churn.

Management 52

Management Scale Sales Recruiting Sales Hiring 52

User Pilot

JULY 17, 2024

They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Plus, you can access a ton of valuable insights into user retention and churn.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

ChurnZero

OCTOBER 1, 2024

Here, you can ideate your ideal outcomes with your favorite generative AI tool, talking with it as you would a helpful colleague. Common goals of segmentation include increasing retention, sourcing targeted upsells, improving customer survey responses or boosting specific feature adoption.

AI Search 52

AI Search AI Customer Success Strategy 52

User Pilot

JULY 20, 2024

They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Plus, you can access a ton of valuable insights into user retention and churn.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 17, 2024

Product-Led Growth: How to Build a Product That Sells Itself by Wes Bush – This book digs deep into various aspects of product-led growth, from minimizing churn to improving user activation. Gartner – Discover webinars on cutting-edge topics, including the impact of generative AI on product management.

Software Review 52

Software Review Systems Review Technical Review Leadership 52

User Pilot

JUNE 27, 2024

Product-Led Growth: How to Build a Product That Sells Itself by Wes Bush – This book digs deep into various aspects of product-led growth, from minimizing churn to improving user activation. Gartner – Discover webinars on cutting-edge topics, including the impact of generative AI on product management.

Technical Review 52

Technical Review Software Review Leadership Systems Review 52

User Pilot

JUNE 12, 2024

Product-Led Growth: How to Build a Product That Sells Itself by Wes Bush – This book digs deep into various aspects of product-led growth, from minimizing churn to improving user activation. Gartner – Discover webinars on cutting-edge topics, including the impact of generative AI on product management.

Leadership 52

Leadership Trends AI Onboarding 52

User Pilot

JUNE 12, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Garner’s webinar on the use of generative AI for product professionals : This webinar provides insights on boosting sales and adoption using GenAI cases.

Product Marketing 52

Product Marketing Management Marketing Sales Hiring 52

User Pilot

JUNE 27, 2024

Product-Led Growth: How to Build a Product That Sells Itself by Wes Bush – This book digs deep into various aspects of product-led growth, from minimizing churn to improving user activation. Gartner – Discover webinars on cutting-edge topics, including the impact of generative AI on product management.

Leadership 52

Leadership Market Research Healthcare Trends 52

SmartKarrot

JULY 19, 2023

It’s awe inspiring to see AI-generated Drake and The Weeknd songs go viral, Adobe unveiling future of Creative Cloud with Generative AI and ChatGPT becoming pervasive across tools and platforms. How empowering it would be for CSMs if they are proactively informed about correlation between churn and engagement.

Systems Review 10

Systems Review Customer Success Technical Review Scale 10

SmartKarrot

JANUARY 1, 2024

A well-crafted onboarding process ensures that customers stay engaged for more extended periods, resulting in reduced churn rates. Balancing Automation and Personalization: In the era of AI, automation has revolutionized onboarding processes. However, it’s crucial to strike a balance between automation and personalization.

Onboarding 10

Onboarding Generative AI AI Customer Success 10

SmartKarrot

JANUARY 1, 2024

A well-crafted onboarding process ensures that customers stay engaged for more extended periods, resulting in reduced churn rates. Balancing Automation and Personalization: In the era of AI, automation has revolutionized onboarding processes. However, it’s crucial to strike a balance between automation and personalization.

Onboarding 10

Onboarding Generative AI AI Customer Success 10

SmartKarrot

APRIL 17, 2023

Generative AI: Generative AI models, such as GPT-3, have taken conversational AI to a new level. These models can generate human-like responses and even generate new content based on given prompts. Improve customer retention rates and reduce churn by delivering a better customer experience.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Underperforming Technical Team 10

Buffer Resources

OCTOBER 10, 2023

I built a simple content creation system for it, which I use for myself and my clients to churn a month's worth of content scheduled on social media tools like Buffer. Thus, you only need to learn the skill of articulating your ideas. Sound complicated? More than jargon: What is 'thought leadership content'?

Leadership 129

Leadership Social Media Sales Hiring Trends 129

User Pilot

DECEMBER 5, 2023

Userpilot Userpilot is a digital adoption platform (DAP) known for its no-code data analytics features that offer incredible insight into improving performance and reducing churn for SaaS companies. Databox offers comprehensive data analysis, especially with Databox’s generative AI. Get your free Userpilot demo today!

Software 98

Software Business AI Search Pricing 98

SaaStr

NOVEMBER 12, 2024

A lot of SaaS companies have been experimenting with generative AI and LLMs over the last 12-18 months. As the leader of the Applied AI team at Google Cloud, Duncan Lennox sets out to answer these questions and shares six ways businesses are currently transforming their businesses at scale and with real ROI. The data is clear.

Artificial Intelligence 278

Artificial Intelligence AI Search AI Technical Review 278

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. This role is pivotal in creating the most engaging creative tools for users, with a focus on drawing, playing, and the innovative use of generative AI.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Blulogix

MARCH 26, 2025

Schedule a Demo Today AIs Impact on Billing Efficiency Traditional billing models require significant manual effort, leading to inefficiencies and potential revenue leakage. Automating Payment Recovery & Churn Prevention AI-powered systems track payment behaviors, detect patterns of delayed payments, and send automated reminders.

Payments 52

Payments Payment Solutions Payment Services AI Search 52