I Was Wrong. NPS is A Great Core Metric.
SaaStr
DECEMBER 4, 2022
It created a lot of discussions and was more controversial then — that NPS was a great core metric. And most segment it across customer size or other segments. Back then, I wrote that when I was a SaaS founder, I thought Net Promoter Score (“NPS”) was a somewhat dumb, Big Company metric. Who’s right?
Let's personalize your content