Tom Tunguz

FEBRUARY 12, 2017

From the millions of Amazon Alexas to the self-driving car, new products are coming to market infused with machine learning. The innovation offered by machine learning techniques are real, and they will changed the SaaS world. How can startups use machine learning to their advantage?

Artificial Intelligence 113

Artificial Intelligence Machine Learning Startup SaaS 113

FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! We’ve also integrated artificial intelligence with our documentation search tool!

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

Andreessen Horowitz

APRIL 8, 2024

Artificial intelligence is transforming every aspect of technology, from how we code to how we sell to how we build companies. But perhaps more than any other sector, artificial intelligence is transforming the physical world in ways that were recently unimaginable.

Pricing 107

Pricing Artificial Intelligence AI Innovation 107

Tom Tunguz

APRIL 18, 2023

How quickly users switch from one product to another depends on the category of software : the switching costs, the pain associated with a lack of the feature, or the loss in productivity without it. ChatGPT & Midjourney have educated hundreds of millions that we can & should expect more from software.

AI 242

AI Artificial Intelligence Strategy Startup 242

User Pilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. MonkeyLearn: analyze your customer feedback using ML. Brand24: AI tool for social listening.

Artificial Intelligence 94

Artificial Intelligence AI Search AI Software Review 94

User Pilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Artificial Intelligence 90

Artificial Intelligence AI Machine Learning SaaS 90

User Pilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. This article examines what artificial intelligence in marketing looks like today. This article examines what artificial intelligence in marketing looks like today.

Artificial Intelligence 72

Artificial Intelligence AI Search AI Machine Learning 72

Point Nine Land

OCTOBER 25, 2023

Importantly, the map is not true to scale, so if it looks like most of the categories are red and yellow, that’s the wrong takeaway. For categories with an existing SaaS champion, one of the questions is what kind of data the existing player(s) have access to. So if you have any such examples, bring them on!

Generative AI 122

Generative AI AI Artificial Intelligence Startup 122

Andreessen Horowitz

MARCH 28, 2024

Now, with the advent of large language models, such previously shackled information might soon be easily and widely available to everyone, ushering in a new LLM-powered era that could shift the financial services landscape. In doing so, each built the beginnings of what are now category-defining businesses.

Data 125

Data Artificial Intelligence Scale Systems Review 125

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. In contrast to earlier applied use cases of machine learning where the nth degree of correctness is critical (e.g.,

Artificial Intelligence 142

Artificial Intelligence AI Scale ChatGPT 142

Tom Tunguz

DECEMBER 3, 2023

Much like mobile technology became a de facto part of every startup, AI is now no longer a category but the core or a component of every product. Which Increases Productivity More : The Advent of Personal Computer or a Large-Language Model? Why Every Startup Needs an AI Strategy. ChatGPT & AI upended the ecosystem.

Artificial Intelligence 169

Artificial Intelligence ChatGPT AI Generative AI 169

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 208

AI Artificial Intelligence Healthcare New CTO 208

Tom Tunguz

JANUARY 23, 2023

Expected growth across segments is muted with an average of 5% growth across these B2B categories. Segment Expected Growth Productivity 12% Office Commercial 6% Office On-Premise -25% LinkedIn 5% Dynamics 13% Intelligent Cloud 18% Azure 26% Server -3% Services -3% 2. I don’t think we’re going to take two years to optimize.

Azure 253

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 253

SaaStr

MARCH 1, 2024

The number of patents filed in 2021 in Artificial Intelligence was 30x the number published six years earlier. We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. Within these categories, you have platforms, infrastructure, and applications.

Generative AI 232

Generative AI Outsourcing Services AI Software Review 232

Unbounce

JULY 5, 2023

AI analytics refers to the merging of artificial intelligence and machine learning techniques that analyze data, extract insights, and assist marketers in making data-informed decisions. With machine learning, you can make it happen. As marketers, we’re all familiar with the likes of Google Analytics.

Artificial Intelligence 98

Artificial Intelligence AI Search AI Machine Learning 98

SaaStr

MARCH 26, 2024

In it, we cover the SaaS community’s most pressing questions about Artificial Intelligence (AI), pricing, efficiency, and funding. If you can tap into that, you can tap into budget that may not exist in your category. Folks are still doing app layoffs.

AI 227

AI Pricing Artificial Intelligence Scale 227

User Pilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Google Analytics’s machine learning models analyze first-party consented data to predict how users will interact with your product.

Social Media 104

Social Media AI Search Mobile AI 104

Andreessen Horowitz

MARCH 21, 2024

One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold. Here’s the overall breakdown of how orgs are allocating their LLM spend: 3. Cloud is still highly influential in model purchasing decisions.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

Andreessen Horowitz

SEPTEMBER 13, 2023

In which categories do incumbents dominate—and where are new companies breaking out? Thus, this ranking serves as a tool to identify and understand category trends, and not as an exhaustive ranking of all consumer AI platforms. billion raised), companies with a proprietary model have raised an average of $98 million. Model hubs.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Tom Tunguz

DECEMBER 17, 2022

Machine learning models predict code, synthesize images, author blog posts reducing composition time by a factor of 2 or 3. Most categories slow down meaningfully, including Defi. In the private markets, data & machine learning companies continue to raise capital despite the macro-slowdown.

Software Review 261

Software Review Technical Review Machine Learning Artificial Intelligence 261

IT World

NOVEMBER 1, 2022

Synthetic media is any kind of video, pictures, virtual objects, sound or words that is produced by, or with the help of, artificial intelligence (AI). It’s time to clarify what synthetic media is, and why it’s going to be so impactful.

Artificial Intelligence 130

Artificial Intelligence Business AI Trends 130

Tom Tunguz

JULY 30, 2020

Each team, using their data systems, develops their proprietary data products: analyses, dashboards, machine learning systems, even new product features. Modeling the data to ensure there is one centralized definition of every metric with an owner, a lineage, and a status. Data systems rely on data from other teams.

Trends 352

Trends Data Machine Learning Artificial Intelligence 352

SaaStr

APRIL 11, 2019

There was no playbook for category creation, so they built their own—and catapulted Gainsight into one of the fastest growing private companies in the world. Join Nick and Anthony for an open and honest look into their playbook to building the Customer Success category: the needle movers, the mistakes, and everything in between.

Scale 126

Scale Customer Success Artificial Intelligence Sales Recruiting 126

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling? How Does Data Labeling Work?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Tom Tunguz

MAY 29, 2023

I’ve been using large-language models (LLMs) most days for the past few months for three major use cases : data analysis, writing code, & web search 1. Second, coding LLMs struggle to solve problems of their own creation, turning in circles, & debugging can require significant work.

ChatGPT 189

ChatGPT AI Search Artificial Intelligence Data Analysis 189

Tom Tunguz

MARCH 1, 2021

The second feedback loop outputs data products and insights that are then fed into the data warehouse layer for downstream consumption, perhaps in the form of dashboards in SaaS applications or machine learning models and associated metadata. SaaS applications also write back to the CDW directly.

Data 363

Data Machine Learning Artificial Intelligence SaaS 363

SaaStr

APRIL 12, 2023

Why AI Matters to VCs Over the last decade, each type of machine learning has developed and grown, with generative AI becoming the most recent. Goldman Sachs predicts that the contribution of machine learning to GDP would fall somewhere between 1.5 – 2.9%. Bespoke Model: Build your own generative AI model.

Generative AI 175

Generative AI AI Machine Learning Artificial Intelligence 175

Andreessen Horowitz

OCTOBER 15, 2023

While the book remains in that category, many of its concepts are now found in reality… Fast forward to 2022, where numerous companies are now building toward their version of the metaverse, including Neal himself – working on Lamina1 – a blockchain company oriented toward creators.

Artificial Intelligence 82

Artificial Intelligence Blockchain AI Engineering 82

Andreessen Horowitz

MARCH 8, 2024

Beyond the inherent interest of these rankings, however, the data reveals several noteworthy trends around new and expanding categories, AI investment, and patterns of engagement. Six months ago, we noted that general, LLM-based assistants like ChatGPT made up the bulk of web traffic. According to SensorTower data, Character.AI

AI Search 145

AI Search AI ChatGPT Mobile 145

Scytale

APRIL 15, 2024

If you’ve been following the growth of artificial intelligence, you’re likely aware that the EU’s new AI Act is set to officially come into effect at the end of May 2024. Minimal Risk (MR): This category includes most AI systems like spam filters or video game bots.

AI 52

AI Artificial Intelligence Technical Review Systems Review 52

Tom Tunguz

OCTOBER 19, 2021

During this period, there have been three main categories of data work: business intelligence, machine learning, and exploratory analytics. In addition, the sophistication of these teams has progressed meaningfully in the last five years. Of the three, exploratory analytics is the least developed so far.

Sales Hiring 329

Sales Hiring Machine Learning Artificial Intelligence Data Analysis 329

Point Nine Land

SEPTEMBER 6, 2023

The first software category that crossed the famous chasm, CRM, took over 15 years to reach its tipping point⁽¹⁾, and currently, approximately 58% of enterprise software spending still goes to on-premise solutions. Most of the LLM-powered features launched by SaaS companies so far are relatively low-hanging fruits.

AI 120

AI SaaS Payments Payment Solutions Artificial Intelligence 120

How To Buy Saas

MARCH 14, 2024

A WhatsApp chatbot is similar to a Live Chat, an automation programmed by data and artificial intelligence. Generally, 2 categories of chatbots are being used. AI-based chatbots This bot is programmed with artificial intelligence and trained using machine-learning algorithms.

SMB 52

SMB Artificial Intelligence Enterprise Business 52

SmartKarrot

MAY 18, 2021

Artificial Intelligence is undoubtedly one of the biggest gifts to mankind. While we are exploring the beauty and benefits of the subject, it is still disregarding the fact that the field stays largely undiscovered. What is Artificial Intelligence? Machine Learning and Deep Learning form the core of AI.

Artificial Intelligence 10

Artificial Intelligence AI Systems Review Machine Learning 10

SmartKarrot

JULY 28, 2022

How Has Artificial Intelligence Evolved Customer Experience? Artificial intelligence (AI) has made it easier for companies to manage customer expectations. In that case, you can send them an email with special offers for that particular product category instead of generic ones for all products on your site.

Artificial Intelligence 10

Artificial Intelligence AI Search Management AI 10

Sales Hacker

SEPTEMBER 8, 2023

These tools include Large Language Models (LLMs) and DS / ML applications – LLMs are currently one of the hottest and most-watched areas in the field of Natural Language Processing (NLPs). See photo below that Databricks released on the growth trajectory of LLMs over the last year.

Artificial Intelligence 88

Artificial Intelligence SaaS AI Generative AI 88

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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Artificial Intelligence Machine Learning Underperforming Technical Team Development 281