Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them.

VP of Engineering 251

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 251

Valerian Tech

MAY 4, 2023

Introduction: Digital transformation can be challenging for any business, but it can be especially daunting for legacy businesses with entrenched cultures and systems. However, embracing digital transformations is essential for staying competitive in today's fast-paced business environment.

CTO Hire 52

CTO Hire New CTO CTO Business 52

SaaStr

JANUARY 16, 2023

Mike Wiacek, CEO at Stairwell, Mo Jebrini, CTO at Mashvisor, and Michael Ermolenko, CTO at Inworld.ai, discuss with Helene Ambiana, Global SMB and Startups Marketing Director at Google Cloud, how they overcame the hurdles of scaling and reached their goals. . Accordingly, training programs to hone new skills should be introduced. .

Scale 213

Scale CTO Hire Cloud Scaling 213

SaaStr

JANUARY 18, 2022

Most surprisingly, my CTO — the most start-up-ey guy I know — is still there. Because no matter how you are managed, hands-on or hands-off … it isn’t yours anymore. You may be asked to own new stuff beyond just what your company / app does. E.g., to be the head of all business services, or all web something or other.

Payment Solutions 344

Payment Solutions Payments New CTO Payment Services 344

User Pilot

MAY 1, 2024

There is a ton of product management advice out there, but most of it is generic tips repeated over and over again. Keep on reading to learn about his journey into product management , his recommended newsletters and podcast episodes, and his top tips for product management success. Lenny’s Newsletter homepage.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

SaaStr

MAY 3, 2022

Bonney Pelley, SVP, Strategy + Operations @ New Relic. Farrah B, VP Business Operations @ Cribl. Ezinne Udezue, VP Product Management @ Procore Technologies. Rajalakshmi Srinivasan, Director – Product Management @ Zoho Corporation. Elias Torres, CTO @ Drift. Deep Nishar, Managing Director @ General Catalyst.

New CTO 192

New CTO Scale CTO AWS 192

SaaStr

JULY 4, 2022

Most surprisingly, my CTO — the most start-up-ey guy I know — is still there. Because no matter how you are managed, hands-on or hands-off … it isn’t yours anymore. You may be asked to own new stuff beyond just what your company / app does. E.g., to be the head of all business services, or all web something or other.

SaaS Payments 230

SaaS Payments Payment Solutions Payments New CTO 230

SaaStr

JUNE 18, 2022

Bonney Pelley, SVP, Strategy + Operations @ New Relic. Farrah B, VP Business Operations @ Cribl. Ezinne Udezue, VP Product Management @ Procore Technologies. Rajalakshmi Srinivasan, Director – Product Management @ Zoho Corporation. Elias Torres, CTO @ Drift. Deep Nishar, Managing Director @ General Catalyst.

CTO 218

CTO Scale New CTO AWS 218

Buffer Resources

DECEMBER 1, 2023

Plus, I knew these company leaders were busy — when would I have the opportunity to pick their brains again?  Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here.

VP of Engineering 99

VP of Engineering Part-Time CTO New CTO CTO 99

SaaStr

OCTOBER 2, 2023

With the overall trend of budget scrutiny and more oversight on spend, it may come as no surprise that the data shows that most folks who came as a team brought their: CFO CCO CTO and CRO in that order of popularity. Second, there are a lot of rules and regulations to follow to bring in an activation.

Trends 232

Trends New CTO CTO Data 232

SaaStr

JANUARY 22, 2021

Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Every year, millions of new products are created and launched. This team and manager will own the post-sign-up experience. Key Takeaways.

Scale 268

Scale New CTO CTO Acquisition 268

SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing. Are we sure?

CTO Hire 287

CTO Hire Sales Hiring New CTO CTO 287

SaaStr

SEPTEMBER 17, 2020

JFrog is the pioneer of Continuous Software Release Management, or CSRM. The initial goal was actually not to build a company; rather, it was just to solve the highly complex problems of managing software updates and delivery. The founders named their startup JFrog because a frog is agile and always leaping forward. JFrog offered 11.6

New CTO 207

New CTO CTO Benchmarks Consulting 207

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Andreessen Horowitz

DECEMBER 4, 2023

And, especially when you’re considering integrating a new technology platform into your business—like AI today, or cloud a decade ago—how do you invest in innovation without losing control of your runway and budget? In typical market conditions, new customers may be clamoring for new features.

Underperforming Technical Team 118

Underperforming Technical Team Benchmarks CTO Hire New CTO 118

SaaStr

SEPTEMBER 15, 2020

As you scale up, it’s essential to ensure that your sales tax management process is accurate and automated, so you don’t run into compliance issues in the future. . Let’s explore a few more ways in which sales tax compliance could impact your growing business. It’s part of doing business!

Payment Services 273

Payment Services compliance SaaS Payments Scale 273

SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? The most common mistake we hear from SaaS businesses is that they didn’t know they had to collect and remit sales taxes at all. Meanwhile, new tax legislation for SaaS companies was brewing.

New CTO 162

New CTO SaaS Sales CTO 162

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others. Product Manager.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. Doing Business with Developers. This trend is only going to grow.

Underperforming Technical Team 188

Underperforming Technical Team Outsourced Development Development Part-Time VPE 188

Frontegg

JANUARY 27, 2022

These tools can be used to improve product engagement, reduce in-app friction, and achieve your Product-Led Growth business goals. One such example is automatically shooting up an onboarding video for new customers. With more and more users signing up for Freemium version or Free Trials, managing account signups can become challenging.

New CTO 98

New CTO SaaS Payment Features CTO 98

Sales Hacker

FEBRUARY 17, 2021

Wouldn’t it take away from allowing managers to manage and coach — not to mention the monstrous to-do lists of VPs and CEOs? Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Business case development and IT/tech strategy.

Underperforming Technical Team 121

Underperforming Technical Team CTO Hire CTO Coach Technical Review 121

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Continuous risk management. Intercom’s success depends on being able to move fast through the implementation of robust, efficient, and secure business processes. Shipping quickly and securely.

Data 118

Data Technical Review CTO Hire compliance 118

SaaStock

MARCH 8, 2019

Today Carman is Founder and Managing Partner of Click Ventures, the globally renowned Hong Kong venture capital firm. At Click Ventures, Carman uses her impressive skills to lead companies on the right path, with an unheard of failure rate of funded businesses – below 10%. Fast forward, in the late 90s, she rejected a Ph.D.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. Her career spans nearly 25 years, and includes development skills in the full web stack, as well as the business side of the house. How Cynthia came up with the idea of a startup incubator.

CTO Coach 52

CTO Coach New CTO Leadership CTO 52

BetterCloud

JUNE 10, 2021

A few weeks ago, [ CTO Jamie Tischart ] and I talked about this fork in the road that engineers typically get to where they either move into management or commit to writing code for the rest of their careers. Costs can quickly increase, new attack vectors can open up, and confidential data can become more exposed.

Engineering 52

Engineering New CTO DevOps as a Service CTO Coach 52

Casey Accidental

FEBRUARY 8, 2022

Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new). Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new). Product Management Foundations.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? ” And there can be some truth to that, right? .”

New CTO 260

New CTO Scale Sales Hiring AWS 260

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. That’s how you manage your burn rate. Because this could happen to any business here. And the best CTO I know in the world is the CEO. And I don’t mean in an edgy way.

Outsourcing Services 199

Outsourcing Services Banking CTO Hire New CTO 199

SaaStr

FEBRUARY 25, 2020

So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Here’s what SaaS businesses need to know about simplifying sales tax. That’s what Basecamp, a leading project management software provider, chose to do when partnering with TaxJar.

Merchant Services 169

Merchant Services Scale Technical Review Sales Hiring 169

Kellblog

JANUARY 30, 2020

Knowing that CFO transformation is one of my favorite subjects (having run a planning company for six years) the folks at Sage invited me to moderate a set of panels at their San Francisco and New York media events this week. Sage CTO Aaron Harris even helped out with a few questions after giving his presentation that helped tee-up the panel.

Artificial Intelligence 94

Artificial Intelligence New CTO Finance CTO 94

OPEXEngine

AUGUST 23, 2022

KPIs to drive alignment between R&D spend and corporate business goals. . Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. Rob brings a wealth of operating, board and investor experience to the discussion. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Baremetrics

DECEMBER 7, 2023

This series attempts to give practical advice to SaaS CEOs and Founders on how to organize and automate their financial backend , giving them freedom to spend time with more value-adding parts of their business like financial planning. What’s their new CAC Payback Time? New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Frontegg

DECEMBER 14, 2021

In his personal blog Overreacted, he shares his experience, new trends and features, and explains complicated programming tasks. Sarah Drasner is a globally recognized author of two books about engineering management and SVG animations. Eric is also the founder and engineering manager at Parallel Drive. #12 followers on Twitter.

Development 130

Development Technical Advisors Web Development Web Developers 130

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. This week we’re focusing on Erica Brescia, Managing Director at Redpoint Ventures! #1. We had a great one last week with Nina Achadijian, Partner at Index Ventures.

Management 234

Management CTO Hire New CTO AI 234