SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaSHolic

DECEMBER 2, 2021

Onboarding within of itself is a bonafide industry, meaning that it’s a mature industry with robust practices you can use for your business model as a SaaS provider. You might think that you have a relatively easy-to-use service because you know what it is meant to do. Don’t Be Afraid To Educate Contextually.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

SaaStr

JUNE 10, 2021

Marten Mickos: We heard here that the cloud business has a combined market cap already of over a trillion dollars. So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Sam Jacobs : What’s the business model? And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. And the other thing I learned is it’s very, very hard to build a two-sided marketplace, Sam.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

BetterCloud

AUGUST 16, 2018

Compromised data: Credit status information, Dates of birth, Education levels, Email addresses, Ethnicities, Family structure, Financial investments, Genders, Home ownership statuses, Income levels, IP addresses, Marital statuses, Names, Net worths, Occupations, Personal interests, Phone numbers, Physical addresses, Religions, Spoken languages.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Unbounce

JUNE 16, 2020

Depending on your business model and stage of growth, a partner program will likely take on different forms. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. His background spans leading customer success, onboarding, support as well as training and education teams. Cloudera and Hortonworks, Inc. Follow Amir on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie!

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Chargify

MARCH 6, 2018

There are approximately 8 million children being educated in the UK and 25% of those children receive additional education assistance via “private tuition” (also called “private tutors” in the U.S.). To be clear, EdPlace isn’t just a B2C business. they’re more often referred to as “tutor businesses”). It’s working.

B2C 40

B2C Merchant Services B2B Payment Services 40

Sales Hacker

FEBRUARY 7, 2018

This misunderstanding in growth can cause many misunderstandings in a world where no one is educated in sales. Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. FIND PRODUCT MARKET FIT.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. SaaS Financial Planning & Analysis (FP&A) Financial planning and analysis is a multi-faceted subject that can make or break a SaaS business.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 15, 2020

Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier. We’ve got everything from self-service all the way up to the enterprise. Nick Mehta: Yeah. Jay Snyder: 100%.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. It’s a business crisis. We expect that will increase dramatically.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. We’re basically the world’s biggest business marketplace. Selling to educated customers. Ryan: Sure.

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. As business models change, so does the need to improve production management.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

OpenView Labs

JUNE 4, 2019

Our culture is fascinated with underdogs and overnight successes— companies, products, or services that seem to rise out of nowhere and completely change their respective industries. Online education. The service was slow and didn’t offer brand-new hits right away. P2P Accommodation and the sharing economy. Personal copiers.

Innovation 71

Innovation Technical Review Travel Business Model 71