Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Persuasion Skills.

Sales Hiring 92

Sales Hiring Customer Success Sales Recruiting Technical Review 92

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. Scaling a business isn’t easy. Two of the key challenges that come with scaling are getting the right talent and getting enough new customers. Brand Familiarity. Scenario 2: Access to Talent.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 165

Sales Recruiting Scale Underperforming Technical Team Pricing 165

User Pilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. User experience, on the other hand, is a wider term describing the emotional aspect users feel during all interactions with the brand. Modal recruiting test participants.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. What type of CMO would Ryan bucket himself as; demand gen or brand? How does Ryan think about the relationship between the two?

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Intercom, Inc.

DECEMBER 19, 2018

Here at Inside Intercom, we did a lot of growing too – adding new editors in Dublin and San Francisco, saying farewell to others , and entirely redesigning this publication right here, creating a brand new platform for our range of content. Lessons learned from scaling a team. ” On Sales. LB Harvey, VP of Sales.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. The game has changed when it comes to recruiting.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SmartKarrot

SEPTEMBER 9, 2022

Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members. Work closely with Account Managers to drive customer renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SmartKarrot

NOVEMBER 3, 2022

Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists. Apply here: [link].

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Liam: You’ve launched a brand new podcast called Value Paths. This isn’t the first we’ve heard from Samuel.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

ProfitWell

AUGUST 26, 2019

Today, we dive deep into the future of retail, plus a feature on HubSpot’s Brian Halligan — on how he scaled the company to the #1 spot in marketing automation. Zenefits, a cloud-based software for managing human resources, scored a # 10 spot. Zenefits, a cloud-based software for managing human resources, scored a # 10 spot.

Payment Methods 40

Payment Methods Sales Recruiting Payment Services Payment Solutions 40

Point Nine Land

APRIL 9, 2021

A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. To add to that, they’ve also added a shipping/logistics component to their businesses as well as a data offering to help brands better understand their own performance relative to the market.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SmartKarrot

SEPTEMBER 25, 2020

All other functions in a business – Marketing, Sales, Product management, etc., In short, this is how you build and scale your customer success team: Impart customer-centric culture. And, this is why you must build a customer success team: Customer retention. Brand advocacy. Customer retention.

Scale 13

Scale Customer Success Scaling Sales Recruiting 13

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. 96% of employees believe showing empathy is an important way to advance employee retention,” according to Forbes. The good news is that…. Always respect them.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

SmartKarrot

JANUARY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Dover As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

Intercom, Inc.

APRIL 25, 2019

However, when researchers at UC Berkeley and Stanford explored growth at more than 3,000 startups , their key finding was that premature scaling was the most common cause of failure. Given that the primary metric we measure growth in is revenue, it follows that sales feels growth more acutely than almost any other function.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

Neil Patel

JANUARY 20, 2021

Many people use social media solely for brand awareness. You need to attract potential buyers and funnel them into your sales funnel. It’s a social platform and your brand needs to have a human touch. Have a Strong Brand Presence. If your brand is watered down, chances are your audience will be too.

Social Media 145

Social Media Software Review Branding Engagement 145

SaaStr

JULY 1, 2021

We work with brands across the industry, like IBM, Disney, Intuit, Microsoft to help them build better products to understand what their users are doing. Then trying to maintain that as we scale is always the challenge. Josh : I made probably the first 50, 60 offers in the company personally, and that does not scale.

VP of Engineering 258

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 258

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Veeva is a cloud-based CRM and content management solution built specifically for the pharma and life sciences industry.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently. We have over 1100 customers across the globe.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

DECEMBER 28, 2019

Enough with the excuses for not having hired your real VP of Sales, or that VP of Engineering, or whatever. Hire a real recruiter. Hire more sales reps in the areas where they are profitable. Generally, they can scale and go further than you think. It’s time to add a new mentor to help you scale. Not by June.

Part-Time VPE 274

Part-Time VPE Sales Hiring Scale Sales Recruiting 274

SmartKarrot

SEPTEMBER 13, 2022

Many businesses recruit Chief Revenue Officers (CROs) in different industries, especially digital marketing. The role is evolving as companies develop more specialized titles with specific responsibilities that allow them to scale their operations more effectively. The New Meaning of ‘Chief Revenue Officer.

Revenue 10

Revenue Technical Review Scale Sales Hiring 10

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. It’s suitable for businesses wanting control over their infrastructure and the ability to scale. Effective use of CRM systems can enhance customer service, retention, and the sales process.

SaaS Payments 101

SaaS Payments Payment Services Payment Methods Payment Solutions 101

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

APRIL 3, 2020

If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love. How does Anthony’s marketing playbook change when making the move from Gainsight with higher ACVs and longer sales cycles to Front with lowers ACVs and much higher volume? . *

Sales Recruiting 169

Sales Recruiting Sales Hiring Scale Branding 169

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. DoubleDigit Sales.

Scale 83

Scale Sales Recruiting Underperforming Technical Team Sales 83

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 174

Merchant Services Scale Sales Recruiting Sales 174

Intercom, Inc.

MARCH 14, 2019

We know that it’s customers, not brands, who hold the power. This is episode one of Scale, a brand new podcast series on moving from startup to scale up. Here’s a crazy stat for you: Most brands hear from just one percent of their customers. 6 ways to create a customer-centric culture.

Scale 178

Scale Sales Recruiting Sales Hiring Company Culture 178

SaaStr

AUGUST 5, 2019

It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. Since land, expand, and explode is really all about customer retention and building long term customer value. And the other metric we maniacally track is what we talk about in terms of net retention.

Sales Recruiting 163

Sales Recruiting Construction Scale SaaS 163