Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so it felt like it was a place that was ripe for new software products. And that was the origin story.

Payment Solutions 106

Payment Solutions Payment Methods Payment Services Payments 106

GetUplift

FEBRUARY 14, 2024

Though obviously using our own brand name hopefully and not theirs). Brands — and the messaging and copy experts behind them —do this because we convince ourselves our competitors probably know what they’re doing, or because we like what they’re doing and want to be the same. It’s a hard sell.

B2B 65

B2B Technical Review Payment Solutions Scale 65

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Want to see more content like this? How’s it guys?

Scale 156

Scale Sales Recruiting Scaling SaaS Payments 156

Intercom, Inc.

DECEMBER 21, 2021

But as you scale beyond Series A, how can you be sure you’re choosing the right lane? In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Unbounce

SEPTEMBER 16, 2021

Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. FYI: Search ads can increase brand awareness by as much as 80%. Retargeting leverages past engagements with your brand to show consumers ads to re-engage them. Is it brand awareness? Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

APRIL 4, 2024

In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies. In order for a $1-2.5M

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. What’s the difference between free and paid newsletters?

Management 95

Management Payment Solutions Scale Payment Methods 95

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Harry Stebbings.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

JUNE 14, 2019

How much of a role does their brand and reputation play? Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. Dave Kellogg: Well, Harry, I’ve been doing enterprise software for over 25 years.

Sales Hiring 139

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 139

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. It’s a great way to essentially build a brand as being an innovative tech company that you can then use to sell to larger customers later. Great start-ups have a system to have hard conversations. This will always happen in every start-up.

Sales Hiring 165

Sales Hiring Scale Payment Solutions Banking 165

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

SEPTEMBER 16, 2019

You usually want to see how it works in person, have the product customized for your brand, and shake a person’s hand as you make the deal. Products that will involve an ongoing commitment, payment, or could affect the future in a large way. One is focused on quantity, an economy of scale, and tight profit margins.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

SmartKarrot

MARCH 8, 2022

She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Anita Toth. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Anticipate future customer needs and work proactively to find solutions.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

FastSpring

MARCH 15, 2021

With FastSpring, customers get the latest version of your products in the form of files and software keys delivered to their inbox after they’ve completed their purchase. With active subscribers, recurring payments are sent automatically, giving you predictable cash flow and a steady income stream. Easier to Scale.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. Individualistic markets, like the U.S.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. Rob Gonzalez.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? I don’t know anyone right now.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 77

Merchant Services Payment Methods Payments Payment Solutions 77

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Karen: I’d like to welcome you all to this very special episode of Inside Intercom.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. His project management work operates under 'George Solutions,' while his creative endeavors fall under 'The Cre8tor Hub.' 👀 Check out this Creators Unlocked interview for an alternative view of niching down.

Outsourcing Services 88

Outsourcing Services Payments Social Media Payment Methods 88

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Plaid has always been a wartime company and we’re trying to continue to scale that out. Zach : Go for it.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So it could be anybody. They don’t have an agenda. That’s your ideal.

Sales Hiring 151

Sales Hiring Sales Recruiting CTO Hire Scale 151

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. I don’t suggest you do that, but I think there’s a payment that all entrepreneurs and founders face.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Leveraging transparency and vulnerability in your presentations and your negotiations leads to faster buyer consensus, larger deals, faster payments, longer commitments and more predictable sales forecasts. The New Solution Selling. Here they are… The 97 Best Sales Books in 2020. Agile Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Tom Tunguz

OCTOBER 24, 2021

We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. We thought we were going to be talking about scale today, but we’re actually going to talk about having small dogs and raising dachshunds, based on what we were catching up on backstage with Claire.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129