ChurnZero

SEPTEMBER 7, 2018

Well, it first starts with a well-written and compelling job description that accurately describes the role, the primary responsibilities, must-have skills, and your company culture. As we’ve mentioned before – Customer Success Manager is the third most promising job for 2018 according to LinkedIn.

Customer Success 45

Customer Success Scale Management Customer Lifetime Value 45

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. What Is Customer Loyalty?

B2B 108

B2B B2C Underperforming Technical Team Business 108

SmartKarrot

DECEMBER 16, 2021

A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. WHY do we buy?

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

APRIL 18, 2023

But before we jump into these six areas, let’s talk about why all businesses should implement a customer success team in the first place. Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

DECEMBER 18, 2020

Gone are the days when customer service used to be a “good-to-have” function in the business. By the beginning of year 2021, customer experience would overtake price and performance of the product as the key brand differentiator. Businesses have to increase their spending on a customer experience platform.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

Gone are the days when customer service used to be a “good-to-have” function in the business. By the beginning of year 2021, customer experience would overtake price and performance of the product as the key brand differentiator. Businesses have to increase their spending on a customer experience platform.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

MARCH 8, 2022

Donna is known for helping high-growth companies acquire and retain loyal, happy, and satisfied customers. Organizations that collaborate with Donna have shown a decrease in their customer first value times, an increase in customer lifetime value , and an overall reduction in implementation time, costs, and product usage.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21