User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Ian and Andy explore actionable strategies for retaining customers, emphasizing the importance of open-ended questioning and proactive outreach.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? Have you ever unwittingly used leading questions only for it to work out in your favor? Leading questions aren’t always bad. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Scale 75

Scale Underperforming Technical Team User Experience Onboarding 75

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. It helps create in-app experiences to optimize user conversions.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Experience 98

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User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is. CSAT surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

MARCH 6, 2024

This is the main question we explore in the article. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. How do you create a robust product funnel for your SaaS? Its different stages. Book the demo!

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Using product analytics to monitor user behavior and spot passives. What are the different types of NPS survey responses?

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Onboarding 96

Onboarding Scaling Customer Support Branding 96

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Scale 96

Scale Market Research User Experience Benchmarks 96

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

Market Research 98

Market Research Scaling Branding Social Media 98

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

AUGUST 30, 2023

The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. The average resolution time is about 24 hours, but varies by industry and past experiences. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS. What is Net Promoter Score survey?

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? If you’re after the answers to these questions, you’re in the right place because that’s exactly what we explore in this article. Instead of running ad hoc surveys, schedule them every 3-4 times a year to track changes.

Product Marketing 98

Product Marketing Engagement Marketing Onboarding 98

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? These are the key questions that we discuss in the article. We also look at a few examples of companies delivering outstanding product experiences. What is product experience (PX)?

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? These are the questions that Yaakov Carno , a PLG enthusiast and the founder of Valubyl , discussed in our recent webinar.

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

AUGUST 14, 2023

Different types of bias in surveys can lead you towards false conclusions. Analyzing user sentiment is an essential step for all product developers and marketers to take. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. They give you the best possible chance of understanding the overall customer experience and improving your product. Let’s dive in!

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. What are the 4 types of customer data?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. Building a product survey is more complex than you might imagine.

Onboarding 98

Onboarding Churn SaaS Management 98

User Pilot

APRIL 10, 2024

The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release?

SaaS 98

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User Pilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Systems Review 98

Systems Review Social Media Technical Review Software Review 98