User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. This improves customer experience and increases conversion rates. Testimonials and videos improve conversion rates.

SaaS Payments 85

SaaS Payments Payment Services Payment Methods Payment Solutions 85

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 6 Dos and Don’ts for Improving Your Customer Onboarding.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Social Media 85

Social Media Sales Funnel Acquisition Retention 85

Subscription Flow

NOVEMBER 22, 2023

In today’s world, creating a product that people adore requires ongoing optimization and enhancement. Sustainable growth can be achieved by fine-tuning your product to meet the demands and expectations of your customers. The best ways to find those opportunities are through data, behavior, and product analytics.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly. How do you measure customer retention rate?

Retention 95

Retention Automotive SaaS Customer Lifetime Value 95

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 96

SaaS Payments Trends Payment Solutions Payment Methods 96

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What is the importance of quantitative metrics in SaaS?

Metrics 95

Metrics Customer Lifetime Value Retention Onboarding 95

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Use interactive walkthroughs to improve feature adoption and drive value. But look no further!

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Analytics dashboards are visualization tools that give you an overview of key metrics.

Social Media 85

Social Media Data SaaS Scale 85

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations.

Metrics 86

Metrics Customer Lifetime Value Churn Retention 86

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 79

Metrics Customer Lifetime Value SaaS Scale 79

User Pilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time.

Metrics 89

Metrics Customer Lifetime Value Benchmarks Churn 89

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. User adoption is how you measure how much of your product the user is regularly using.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Features 96

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 94

Engagement Metrics Strategy Churn 94

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption?

Customer Lifetime Value 73

Customer Lifetime Value Onboarding Retention Innovation 73

User Pilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. An engaged user is someone who actively uses your product to solve their problems. Offer self-service options.

Engagement 95

Engagement Social Media Onboarding Retention 95

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 86

Strategy Software Review Business SaaS 86

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. What is a digital adoption platform? Book the demo!

SaaS 94

SaaS Onboarding Pricing Mobile 94

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 95

Strategy SaaS Onboarding Scale 95

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Metrics 82

Metrics Customer Lifetime Value Churn Onboarding 82

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn.

Data 96

Data Data Analysis Software Review SaaS 96

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

SaaS 73

SaaS Sales Funnel Customer Lifetime Value Acquisition 73

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience. Tag features and custom events let you track feature usage and adoption progress.

SaaS Payments 84

SaaS Payments Data Payment Solutions Payments 84

User Pilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. What are metrics in SaaS?

Metrics 90

Metrics Customer Lifetime Value Data Analysis Engagement 90

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Ready to get started?

Customer Lifetime Value 83

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 83

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data 89

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 89

User Pilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. But where do you begin?

Onboarding 89

Onboarding VP of Engineering SaaS Consulting 89

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 97

Engagement Strategy SaaS Scale 97

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

Engagement 118

Engagement Customer Success Software Onboarding 118

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 85

Churn Payments SaaS Payments Payment Solutions 85

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Metrics 89

Metrics Scale Software Review Retention 89

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Growth analytics and product analytics go hand-in-hand but are different.

Acquisition 93

Acquisition Retention Churn Metrics 93

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. When developing your product , address app performance issues to improve user retention.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. It should be able to make users understand your product’s value so that they continue using it by investing their money. All methods can be accomplished with Userpilot.

Onboarding 79

Onboarding Metrics Retention Scale 79