User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 98

Social Media Data SaaS Scale 98

Intercom, Inc.

JUNE 14, 2022

Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. What is a customer cohort? Why perform a customer cohort analysis?

Onboarding 118

Onboarding Retention Trends Engagement 118

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Setting up custom conversion events to track the customer experience and progress.

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

User Pilot

MAY 29, 2023

Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives.

Retention 97

Retention Trends Engagement Churn 97

User Pilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Behavioral cohorts use in-app behavior to group users.

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Customer Lifetime Value 98

Customer Lifetime Value Software Review Retention Churn 98

User Pilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JUNE 6, 2023

TL;DR Product data analytics is the process of collecting and analyzing product performance and behavioral data at all stages of the journey. While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention.

Data 88

Data User Experience Churn Retention 88

User Pilot

JUNE 8, 2023

Event data allows you to understand your users’ behaviors and needs on a deeper level. TL;DR Event data refers to customer-generated information that indicates specific customer activities. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

MAY 14, 2023

Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. When choosing an event-tracking tool, first decide if you need to track user behavior inside a digital product or on a website. Custom events Userpilot custom events.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Event segmentation analyzes user behavior based on specific events and shows the most commonly performed events.

Retention 98

Retention Data Analysis Scale Data 98

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. What is customer behavior data?

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Customer analysis involves six steps: 1.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

FEBRUARY 4, 2023

In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. so it’s centered around in-app behavior.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? The next step involves collecting relevant customer data with appropriate analytics tools. What’s digital analytics? Let’s check out a few of the main reasons.

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

MAY 3, 2023

Marketing analytics is primarily focused on external data and metrics related to customer acquisition. in-app user behavior). Start with a clear goal, choose the metrics you’re going to measure, gather data from a variety of places, conduct detailed analysis , and implement what you find with targeted in-app communication.

Software 93

Software Management User Experience Metrics 93

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. This increases their satisfaction which translates into greater loyalty and higher revenue.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products. Types of customer analytics include descriptive, diagnostic, predictive, and prescriptive analytics.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

FEBRUARY 26, 2023

While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. What is Mixpanel? What is Mixpanel?

Software Review 98

Software Review Systems Review Engagement Scale 98

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Firstly, a deep understanding of your users, and their behavior patterns.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. You can analyze the behavior of each of them and in Pendo you can target them with in-app guidance.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Performing path analysis with Userpilot. Customizing in-app tooltips with Userpilot.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Using product analytics to monitor user behavior and spot passives.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98