OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. Why tech debt matters.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. Why tech debt matters.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Baremetrics

JULY 30, 2021

In this article, we are going to look at reviews from Chargebee’s customers, compare both Chargebee and Baremetrics, and determine the best use case for both. Chargebee reviews: Pros Chargebee reviews: Cons Chargebee vs. Baremetrics - the Dashboards What payment information can you see in Chargebee? Table of Contents.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

Intercom, Inc.

DECEMBER 8, 2020

It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands. When reviewing this metric, remember to consider the nature of the conversations being held. Tickets completed.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

OPEXEngine

AUGUST 23, 2022

Lauren and Rob shared a range of benchmarks that executive management should consider to accurately assess R&D ROI and resource allocations. . R&D Spend as a % of Revenue Benchmarks. Top R&D KPIs Every SaaS Company Should Track & Benchmark. Source: 2022 OPEXEngine BenchmarkEngine™.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

User Pilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. A good sentiment score varies by industry.

Scale 105

Scale Social Media Benchmarks Software Review 105

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. The SaaS “Rule of 40” has gained popularity due to its simplicity, requiring only two common financial metrics to be added together. Is The “Rule of 40” Still Relevant?

SaaS 251

SaaS Technical Review Benchmarks Azure 251

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” Despite an uptick in logo churn attributable to COVID-19, net dollar retention was as strong as ever. Folks prioritized their existing customers.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. And it culminates in leveraging that understanding to find and deploy the right technology. Identify your training technology requirements. Today, not much has changed.

Investment 96

Investment Technical Review Underperforming Technical Team Scale 96

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. With Metrics, you’ll be given the ability to benchmark against thousands of similar companies.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

OpenView Labs

SEPTEMBER 23, 2019

Particularly within the SaaS world, where the allure of high returns in the private markets has resulted in all-time funding records due to the rise of the megaround , Softbank’s Vision Fund , and more. Benchmarks are the only check on whether or not a business is generating efficient growth. How Do I Know What My Benchmarks Are?

Benchmarks 40

Benchmarks Data SaaS Scale 40

Kellblog

NOVEMBER 23, 2022

While technically the board is only approving the proposed 2023 operating plan, that plan has a 2024 and 2025 model attached to it. Let’s review the lines, starting with the first block, the leaky bucket itself: Starting ARR is the ARR level at the start of a period. Slide 1: The Leaky Bucket of ARR and Related Metrics.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

Totango

DECEMBER 28, 2021

Use these methods to fight customer churn and promote long-term retention and revenue growth. Training of your customer success team can be facilitated through supporting technology that allows your team the ability to access standardized best practices and strategies for handling specific situations.

Churn 97

Churn Strategy Technical Review Benchmarks 97

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 105

Software Review Technical Review Underperforming Technical Team Retention 105

Payrix

MAY 14, 2024

A lot of software companies over the last couple of years and still today are facing a slowdown in new business growth due to market conditions. And that’s net revenue retention, which takes into account your new revenue, as well as your upsell and cross sell revenue. The second growth and profitability metric is really NRR.

Payments 130

Payments Payment Services Payment Solutions SaaS Payments 130

ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. In 2021 we will start to see the convergence of product led growth, remote sellers, remote buyers and sales enablement technology that tracks EVERYTHING. Abbas Faiq, CIO, PTC.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

JANUARY 11, 2024

FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. Conduct periodic reviews of the onboarding process to adapt it to your evolving product and changing customer needs. Monitor customer satisfaction and retention with Userpilot.

Onboarding 106

Onboarding Payment Services Customer Success Payment Solutions 106

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Tech support. However, your marketing and sales department may pursue retention policies to win back lost accounts. Customer service.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Neil Patel

SEPTEMBER 8, 2020

Organic traffic: This includes traffic from your search engine rankings, online reviews, direct visits, and other earned sources. Number of new reviews: With “near me” searches, a review rating increase of 0.1 Great reviews make everything better. This helps your agency establish benchmarks for your campaign.

Technical Review 128

Technical Review Sales Hiring Software Review Mobile 128

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Use benchmarks to set a standard for certain metrics and measure how changes make improvements. Here are some methods to help you succeed with data-driven email marketing.

Data 98

Data Strategy Marketing Software Review 98

OpenView Labs

SEPTEMBER 15, 2020

By asking the first question in a specific way, using a standard scale companies can compare their NPS scores to industry benchmarks. The first question allows you to calculate your Net Promoter Score , which is a number between -100 and +100 and serves as a benchmark for progress. Why is NPS key to product led growth?

Technical Review 52

Technical Review Metrics Scale Machine Learning 52

Totango

AUGUST 18, 2022

First, we’ll review the onboarding process and why it’s crucial. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. Establishing benchmarks representing progression and completion of onboarding.

Onboarding 94

Onboarding Technical Review Software Review Scale 94

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. ” Benchmark Data The data shown below depicts how the Klaviyo data compares to the operating metrics of current public SaaS businesses.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Baremetrics

AUGUST 6, 2021

The company generates a lot of media buzz, mainly due to the involvement of its big-name investor Elon Musk. Growth Retention Subscriber Information Product Information Collections Information What is a Stripe Custom Report? Your benchmarks are a great sales tool when pitching to clients and investors. Try Baremetrics Free.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

User Pilot

NOVEMBER 23, 2023

TL;DR Hard skills, like technical knowledge, are job-specific and enable product managers to perform their core responsibilities. Hard skills are the job-specific skills and technical expertise product managers need to perform the core responsibilities, like developing technical product specs, research , or project management skills.

Management 105

Management Technical Review SaaS Data Analysis 105

Totango

DECEMBER 29, 2021

This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In the process, we’ll show you how technology can help you design a product roadmap geared toward your customers’ needs. To measure this, you need to define value benchmarks.

SaaS 99

SaaS Technical Review Retention Benchmarks 99

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. Trend data empowers you to design product roadmaps based on customer insights and improve retention by leaning on customer behavior and user sentiment. But how do you do this?

Trends 105

Trends SaaS Technical Review Retention 105

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

OPEXEngine

OCTOBER 23, 2020

While a handful of tech companies like Zoom and Shopify are enjoying massive gains as a result of COVID-19, that’s obviously not the case for most. Weaker demand, slower sales cycles, and customer insistence on pricing concessions and payment deferrals have conspired to cloud the outlook for many tech companies’ growth.

Technical Review 52

Technical Review Scale Payment Services Marketing 52

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

ChurnZero

DECEMBER 21, 2022

It depends on how technical your customers are. 4/ 2022 SaaS retention benchmarks: How does your company compare? Once again, SaaS Capital’s Rob Belcher graces our “best of” list with this stat-filled session that distills down the results from their 11th annual B2B SaaS benchmarking survey. It depends on your product.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Sales Hacker

SEPTEMBER 8, 2022

Even if you’re using tech automation, make sure to employ enough human touch to give each client this white glove treatment so they feel valued. Related: Customer Retention Playbooks 101: A Structured Approach to Keeping Customers Happy.

Sales Recruiting 112

Sales Recruiting Technical Review B2B Benchmarks 112

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

OPEXEngine

NOVEMBER 17, 2020

Especially now, since the onset of the pandemic, most companies have shifted some acquisition resources to customer retention—especially in 2020, look at what was spent on acquiring new customers and back-out anything that doesn’t apply. The comparison was wrong, though, because the company’s customer number was way off.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

FastSpring

SEPTEMBER 16, 2022

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146