OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. Chase Doelling, Director Strategic and Technical Alliances at JumpCloud. “I Lawrence Schwartz, CEO at Trivie.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Accounting software will keep all revenue assets organized. Why does your SaaS business need tools?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. The company generates a lot of media buzz, mainly due to the involvement of its big-name investor Elon Musk. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Chart Mogul

JUNE 9, 2023

After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. Logo acquisition is harder: upselling and retention are crucial. Christoph elaborates on how a long-term, strong economic market with low interest rates led to an influx of capital in the system.

Trends 52

Trends SaaS Payments Payment Solutions 52

Baremetrics

JANUARY 24, 2021

The benchmark customer churn for SaaS for SMBs is 5%. Due to this style, the customers that we converted were very loyal. To describe further our product’s situation, here’s what we already had in place: An email onboarding sequence for new customers that walked them through key steps of getting set up on the system.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JUNE 9, 2021

With net promoter score surveys you can proactively identify and address problems before your customers churn due to poor experience. From the moment they first hear about you, through the signup and onboarding process, payments, and the overall experience dealing with your staff. Improve CXM with personalized in-app onboarding.

Management 52

Management SaaS Payments Payment Methods Payment Solutions 52

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Few accounting systems can easily report profitability that way.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The product should include product tours, interactive walkthroughs, and in-application (In-App) tutorials.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

MAY 29, 2020

The role of a customer success specialist is to develop customer relationships, which promote loyalty and retention. Primarily, software-based companies such as SaaS companies employ customer success specialists, which provide technical support to customers. How Tech Helps Customer Success Specialists?

Technical Review 10

Technical Review Customer Success SaaS Payments Payment Solutions 10

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

JUNE 14, 2019

241: Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Missed the session?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

User Pilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Churn and retention are inversely correlated. Customer retention rate Customer retention is a company’s ability to keep doing business with customers continuously.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The result – is less frustration and confusion and higher user adoption and retention. It allows you to track the behavior of your users in your app, code-free and with no interference from your dev team.

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The result – is less frustration and confusion and higher user adoption and retention. It allows you to track the behavior of your users in your app, code-free and with no interference from your dev team.

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

Baremetrics

MARCH 23, 2020

Revenue churn is the amount of revenue you’re losing in a given timeframe due to downgrades or cancellations. If you’re curious about how your churn stacks up with similar companies, our Open Benchmarks show you average churn rates based on average revenue per user. It’s an app store optimization tool. First, is MobileAction.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle. If you’re developing a mobile app then consider alternatives like Appcues or Pendo.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. User retention. Leverage AI to improve your microcopies.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Software Review 52

Software Review Pricing Technical Review Systems Review 52

User Pilot

OCTOBER 30, 2023

There are plenty of tools for user behavior analysis on review sites, but they don’t make the choice any easier. Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Let’s compare them!

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

NOVEMBER 28, 2023

There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. It helps SaaS companies understand how users interact, why they might leave, and ways to keep them engaged, ultimately leading to data-driven decisions and higher customer retention. Let’s compare them!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

OCTOBER 30, 2023

There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

NOVEMBER 28, 2023

There are plenty of tools for product analytics on review sites, but they don’t make the choice any easier. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Let’s compare them!

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Let’s compare them!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle. If you’re developing a mobile app then consider alternatives like Appcues or Pendo.

Onboarding 52

Onboarding Software Review Pricing Systems Review 52

User Pilot

OCTOBER 30, 2023

There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

OCTOBER 30, 2023

There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. This helps to understand how different segments act in-app, identify friction and drop-off points, and make data-driven decisions. The no-code solution focuses on increasing user engagement and driving feature discovery.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle. If you’re developing a mobile app then consider alternatives like Appcues or Pendo.

Onboarding 52

Onboarding Software Review Pricing Systems Review 52

OpenView Labs

FEBRUARY 13, 2020

Editor’s Note: This article is part one of a two-part series outlining strategies to improve retention. . What can we do to improve retention? Working with over 800 startups, many of which I’ve formed personal relationships with, has taught me a lot about what actually moves the needle to improve retention. Quick Ratio.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 6, 2018

This somewhat risky direct listing is likely to be a benchmark for other future public listings in 2018, with the likes of Airbnb predicted to follow suit if all goes to plan. Perhaps Spotify isn’t bothered by this, given that the retention is higher? This is likely due to family subscriptions and internationalization.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

SaaStr

OCTOBER 24, 2019

Because there is not benchmarks. I coded most of my life but I studied sociology because I think the interface between people and technology is more interesting than technology alone. But invoicing happens to be connected to something really, really important, which is payments. Is this good enough? Are we doing it right?

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

User Pilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Trigger in-app surveys based on user behavior, activity, and stage in the journey.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98