Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Be personal.

Payment Methods 214

Payment Methods Scale Payment Solutions Payment Services 214

FastSpring

OCTOBER 25, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Many social media platforms have advertising services that can target users by geographies or interests.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Merchant Services 159

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. It is a seamless online experience…if you design it that way! Free trial facilitates product evaluation and shortens sales cycles.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

FastSpring

SEPTEMBER 28, 2018

For ecommerce, trust is everything. Customers trust that your ecommerce store is securely handling their payment information and that they’ll get the product they are paying for. Displaying Secure Socket Layer (SSL) certificates on your online store is one of the easiest ways to tell customers that your site is secure.

Payment Methods 84

Payment Methods Merchant Services Payment Services Payment Solutions 84

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payment Methods Payments 78

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Subscription Flow

NOVEMBER 24, 2023

Likewise, checkout is the point where customers say goodbye to eCommerce retailers. In this article, SubscriptionFlow offers an ultimate tech solution for those who want to run their eCommerce business and need to make transactions from or to the South African region. And why do we emphasize so much on the checkout experience?

Payment Methods 59

Payment Methods Merchant Services Payments Payment Services 59

Neil Patel

JANUARY 26, 2021

I know from personal experience that even if you’re using the best tools to grow your business , success can lag if you aren’t allocating your time and energy to the right things. Since paperwork tends to consume a lot of the time and resources in most modern offices, you should consider storing this offsite. Organize Your Passwords.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. The first goal is to share with you benchmarks. Our second topic, benchmarks around retention.

Scale 249

Scale Sales Hiring SMB Payment Services 249

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Stax

FEBRUARY 5, 2024

That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. TL;DR Surcharges are additional fees consumers pay on top of the base price of goods or services. Service surcharge. Payment processing surcharge.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Practical Advice on SaaS marketing

APRIL 1, 2020

No matter how much your new solution can enhance efficiency, improve service, reduce risk, or whatever other benefits you're promising, evaluation new software-as-a-service (SaaS) solutions in not an immediate priority. Some companies are also providing leeway to customers on monthly payments.

Payment Solutions 161

Payment Solutions Payment Methods SaaS Payments Payment Services 161

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Stripe is a payment processor with some financial reporting. But don’t just take our word for it.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Andreessen Horowitz

APRIL 29, 2024

Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants? We’d like to wrap up by focusing on how to manage debt post-closing.

Payment Services 93

Payment Services Payment Solutions Outsourcing Services Development Team Review 93

Unbounce

AUGUST 7, 2024

/ Conversion optimization How to implement a conversion rate optimization (CRO) process By Josh Gallant and Garry Lee. The key word here is “process.” Effective CRO requires clearly established processes that you can follow to guide your testing and refinement. More blog posts by Garry Lee Why do you need a CRO process?

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Neil Patel

NOVEMBER 4, 2020

Let’s say someone uses your product or service, and the customer had a great user experience. You’d want to respond quickly to that person, so the customer feels as though you care, and she didn’t waste her time sharing her thoughts. You don’t even need to pull your phone out of your pocket to do so. Location-Based Alerts.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

FastSpring

APRIL 16, 2019

If you’re looking to stabilize your monthly income, here are five tips to reduce churn for ecommerce businesses. Dunning is the process of communicating with subscribers with overdue accounts. These people may still want to use your product, they’re just totally unaware that their payment method has failed. Probably not.

Payment Methods 96

Payment Methods Churn Subscription Payment Features 96

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. After the visitor “converts” from website visitor to trial user, they stop marketing or selling. Or maybe the onboarding process is too complicated.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes. Customer service. Phone calls. Customer success. Tech support.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Subscription Flow

DECEMBER 26, 2023

So, if it is challenging to develop such an intangible product, it is equally taxing to market, sell out, and earn revenue from such products and services. Merchant of Record (MoR) A significant improvement that will be introduced for SubscriptionFlow in 2023 is the incorporation of Merchant of Record (MoR) services.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Setup Pricing model and payment gateways. Start Branding.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Unbounce

NOVEMBER 27, 2023

/ Landing page optimization Mastering ecommerce conversion rate optimization: expert tips and inspirational examples By Alan O’Sullivan. 37 min read If you work on ecommerce projects and you’re not already BFFs with conversion rate optimization (aka “CRO”), you’re really missing out. What is a good ecommerce conversion rate?

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Offer multichannel support through chat, email, phone, etc.,

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Renewal management varies by company size but usually the customer success team handles this vital process. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 103

SaaS Payments Retention Payment Services Payment Solutions 103

Baremetrics

APRIL 27, 2021

Customer segmentation is the process of dividing customers into different groups based on common characteristics, such as demographics, behaviors, and affinity. This practice is particularly vital for businesses that rely on customer loyalty or repeat purchases, such as SaaS companies and eCommerce businesses.

Payment Methods 98

Payment Methods SaaS Payments Payments Outsourced Development 98

Baremetrics

NOVEMBER 2, 2021

Connect Baremetrics to your payment processor, including Shopify and Stripe, and start seeing all of your revenue in a crystal-clear dashboard. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments.

Customer Lifetime Value 98

Customer Lifetime Value Payment Services Payments SaaS Payments 98

Stax

MARCH 12, 2024

But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business. In fact, 81% of large retailers say that real-time payments are critical to their operations.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Baremetrics

AUGUST 24, 2021

How can we do this in line with the payment system we use, like Stripe ? Pick an efficient online payment system: Monitoring MRR Increases From Upgraded Subscriptions Monitoring MRR Increases with Baremetrics. Customer X signs up for the monthly basic plan on your website or marketplace. Table of Contents.

Subscription 97

Subscription Payment Features Software Review Payments 97

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. They are website visitors to a free trial, a free trial to product-qualified lead (PQL), PQL to paying users, and growth metrics conversion. Personalize the first-time user experience to reduce the time to value.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Baremetrics

MAY 7, 2019

Others maintain that bootstrapping can also include other self-funding options, which could also include personal savings, loans, credit cards, and income from a job, consulting, or extraneous product. Equity financing is the process of raising capital by selling shares of stock in the business. Are our incentives aligned?’

Finance 111

Finance Startup SaaS Payments Payment Methods 111