Valuize Consulting

SEPTEMBER 23, 2024

For B2B SaaS companies, this means charging based on measurable outcomes—such as increased revenue, cost savings, or operational efficiencies. This baseline becomes the benchmark to measure the improvements your product delivers. This customer-centric approach nurtures long-term partnerships, fostering trust and collaboration.

Payments 52

Payments SaaS Payments B2B Pricing 52

Sales Hacker

MARCH 5, 2019

Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Nathan always has a close to if not perfect 100% retention rate and also helped pitch one of the biggest deals in the company’s history. Account Manager/CSM. Sales Leadership.

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. If This Pillar is Weak: Lack of operational excellence would result in inefficiencies, higher costs, and inconsistent customer experiences.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Scale Action to Efficiently Retain Customers. SAP was able to reduce an initial store of more than 160 use cases down to around 12 key indicators.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Successfully onboard new customers delivering ‘go-live’ dates on time.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

MARCH 4, 2025

Net Revenue Retention (NRR) – The North Star Metric That Still Matters While some call it a vanity metric, NRR remains the single most important customer success metric investors examine. If they spent $100 last year and $102 this year, that’s 102% net retention. Here’s what investors are really looking for: 1.

Customer Success 292

Customer Success Metrics Headcount SMB 292

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. If This Pillar is Weak: Lack of operational excellence would result in inefficiencies, higher costs, and inconsistent customer experiences.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

How To Buy Saas

MARCH 25, 2025

For instance, AI tools can evaluate customer retention by identifying patterns in user behavior. Benchmarking Against Competitors Understanding how a SaaS company compares to its competitors is another area where AI shines. Fraud Detection AI doesnt just assist with valuation; it also enhances operational integrity.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments AI Systems Review 52

Valuize Consulting

FEBRUARY 19, 2025

Business Value Assessment: Measure AIs contribution to efficiency gains, revenue impact, and customer retention. AI Governance Framework Define ownership, accountability, and decision rights for AI operations, balancing automation with human oversight while ensuring compliance and ethical integrity.

AI 52

AI Enterprise Technical Review Systems Review 52