FastSpring

OCTOBER 25, 2023

We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business. Are you optimizing all possible Q4 sales opportunities for your software business? Are you looking for a merchant of record to help you grow your business internationally?

SaaS Payments 155

SaaS Payments Payment Solutions Software Review Merchant Services 155

Stax

MARCH 12, 2024

In an ideal world, all customers would pay an invoice the moment they receive it. But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

Business Model 246

Business Model SaaS Payments Payments Headcount 246

Baremetrics

AUGUST 20, 2021

We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing. Where does the benchmark data come from?

Benchmarks 97

Benchmarks Subscription Payment Features Churn 97

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. 2 Why use SaaS Financial Benchmarks?

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. What is subscription revenue?

Payment Features 92

Payment Features Payments Payment Methods Subscription 92

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Rob Belcher from SaaS Capital answers your SaaS benchmarking questions. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Median NDR which is surprisingly invariant across size.

Benchmarks 108

Benchmarks Retention Subscription Payment Features 108

Clouded Judgement

APRIL 11, 2024

Q4 earnings season for cloud businesses is now behind us. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 177

Cloud Software Azure AWS 177

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Chart Mogul

JULY 6, 2023

Churn, in general, is a key metric and health indicator for your SaaS business. We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn?

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

FastSpring

FEBRUARY 6, 2019

Just remember to periodically revisit your pricing strategy to ensure that you are optimizing your prices to keep up with your business as you grow. Netflix, for example, markets free trials heavily because their data shows that they work, retaining about one in three people for a subscription. Benchmark Growth with Measurable Metrics.

Payment Features 73

Payment Features Payment Solutions Subscription Pricing 73

Neil Patel

NOVEMBER 4, 2020

As an entrepreneur, Apple Watches can be an excellent investment, as there is a wide variety of Apple Watch apps designed with business in mind. Before exploring the top ten Apple Watch apps for marketers and business, let’s go over what Apple Watches are and what they do. However, businesses have to be listening. Email Alerts.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. However, the higher the rate, the better your business health. SaaS renewal rates above 80% are generally considered healthy.

SaaS Payments 75

SaaS Payments Business SaaS Payment Solutions 75

Clouded Judgement

DECEMBER 21, 2023

Q3 earnings season for cloud businesses is now behind us. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 177

Cloud Software Benchmarks Retention 177

Chart Mogul

MAY 2, 2024

For the uninitiated, ChartMogul seamlessly integrates Subscription Analytics with CRM, serving as the commercial hub for B2B SaaS companies. This year, we’re honing both our Subscription Analytics and CRM offerings, while also refining their integration into a cohesive platform.

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

OPEXEngine

FEBRUARY 15, 2022

Paired with gross margin (GM), cost of goods (COGs) tells investors in a single glance about the profitability of revenues, SaaS business model purity, and company efficiency. Benchmarking COGs Against the Bessemer Index. Why Does It Matter? Why does that matter?

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

Subscription Flow

NOVEMBER 24, 2023

In this article, SubscriptionFlow offers an ultimate tech solution for those who want to run their eCommerce business and need to make transactions from or to the South African region. Also, for eCommerce businesses that use Shopify, yet cannot find a plugin to integrate with Paystack, SubscriptionFlow has good news for them.

Payment Methods 59

Payment Methods Merchant Services Payments Payment Services 59

OPEXEngine

OCTOBER 10, 2019

The Subscription Show is coming to Boston in a few weeks at the World Trade Center. I’m thrilled to be speaking there about SaaS Metrics and Benchmarks. The show is 100% focused on subscription models, operations, pricing, marketing and subscription-centric technologies, and organized by Subscription Insider.

Payment Features 40

Payment Features Subscription Payment Services Benchmarks 40

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. SaaS analytics are analytics specific to the SaaS subscription industry. What are SaaS Analytics?

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Think of these metrics less as numbers on a screen and more as indicators of business health. Churn is the make or break of your subscription business. The financial visibility of your business. Churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. It may seem like an overly simple KPI, but cash is one of the most important performance indicators for SaaS businesses. Churn Rates. Big mistake.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Rob Belcher from SaaS Capital answers your SaaS benchmarking questions. How do you stack up against your peers?

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. Table of Contents.

Subscription 97

Subscription Payment Features Software Review Payments 97

Practical Advice on SaaS marketing

JULY 9, 2016

There are certainly plenty of surveys and published benchmarks on SaaS metrics that try to provide guidance. For example, it’s tough to make the SaaS business model work when attrition exceeds 10 percent. Use caution with rules of thumb But you should be careful not to take these SaaS benchmarks as gospel.

Benchmarks 100

Benchmarks Metrics SaaS Acquisition 100

Clouded Judgement

SEPTEMBER 12, 2023

Q2 earnings season for cloud businesses is now behind us. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 169

Cloud Software Benchmarks Retention 169

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Chart Mogul

JUNE 1, 2023

Retention is one of the most important metrics when building a successful SaaS business. Retention is one of the most important metrics when building a successful SaaS business. A low churn rate means more loyal customers that contribute to sustainable business growth. faster than their peers in 2022. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. Adam explains that ultimately a CRO is challenged to show that the business is experiencing high growth and is efficient and profitable.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

CustomerSuccessBox

FEBRUARY 17, 2022

Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight. In other words, the business is bleeding money. Let’s say your business starts this month with an MRR of $100,000.

Benchmarks 52

Benchmarks Retention Churn Subscription 52

ChurnZero

NOVEMBER 6, 2020

How can you compare your score to others in your industry, or to any general benchmarks? Below, I’ll walk through some strategies for both external and internal benchmarking, as well as try to convince you that the score itself should be the last thing on your mind. External Benchmarks. Overall Benchmarks.

Benchmarks 58

Benchmarks Churn Trends Enterprise 58

FastSpring

APRIL 2, 2019

To spare you the headache, here’s a quick guide to help you make sense of subscription finance—starting with monthly recurring revenue. What is Monthly Recurring Revenue? Monthly Recurring Revenue, or MRR, is the expected normalized monthly revenue based on currently active subscriptions.

Finance 108

Finance Subscription Payment Features Revenue 108

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

Clouded Judgement

APRIL 12, 2023

Q4 earnings season for cloud businesses is now behind us. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 161

Cloud Software Benchmarks Retention 161