Clouded Judgement

OCTOBER 20, 2023

Hyperscaler Preview Next week Amazon, Microsoft and Google report earnings and we’ll see Q3 data for AWS, Azure and Google Cloud. Office 365 Copilot, for example, doesn’t go live until November and we most likely won’t see meaningful revenue from it until next year. Overall Stats: Overall Median: 5.7x

Cloud 161

Cloud Azure AWS Software Review 161

Clouded Judgement

SEPTEMBER 8, 2023

” We saw some green shoots in AWS and a few other consumption names, and overall sentiment seemed more positive. Q2 benefited from an “easy comp” (since Q1 was so light), so we’ll see how this trend continues (or doesn’t) in Q3 Moving on to Q2 YoY revenue growth. Overall Stats: Overall Median: 6.2x

Cloud 169

Cloud Software Review AWS Trends 169

Clouded Judgement

APRIL 28, 2023

AWS (Amazon), Azure (Microsoft), and Google Cloud (Google) all reported this week. Then AWS appeared to add fuel to that hope before giving us a huge rug pull. After all, they had a lot of AI tailwinds, and benefited tremendously from consolidation (without a headwind of a larger base of smaller startups, like AWS).

Cloud 130

Cloud Azure AWS AI Search 130

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 195

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 195

Clouded Judgement

JANUARY 6, 2023

Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. This brings me back to AWS / Azure downgrades. This was the worst tone that we’ve heard in years from large AWS/Azure partners, a group that usually expresses different shades of optimism about AWS/Azure growth.”

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Clouded Judgement

OCTOBER 28, 2022

Hyperscalers Report Quarterly Earnings This week we saw AWS (Amazon), GCP (Google) and Azure (Microsoft) report earnings. Overall, it wasn’t pretty… AWS grew 28% when expectations were 30-31%. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 130

Cloud Azure AWS Cost optimization & reporting 130

Clouded Judgement

FEBRUARY 16, 2024

” From AWS (paraphrased): They said they expect the reaccleration they saw in Q4 to continue into 2024 2024 Estimate Updates One important metric I’m tracking this quarter is the change in 2024 estimates pre / post earnings. Revenue multiples are a shorthand valuation framework. Overall Stats: Overall Median: 6.4x

Cloud 161

Cloud AWS Metrics Subscription 161

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Clouded Judgement

APRIL 21, 2023

Next week we get all 3 hyperscalers reporting (AWS from Amazon, Azure from Microsoft, and GCP from Google). On AWS, in their Q4 earnings call they said AWS was growing “mid teens” in January (down from 20% in Q4). Revenue multiples are a shorthand valuation framework. Follow along to stay up to date!

Cloud 130

Cloud Azure AWS GCP(Google Cloud Platform) 130

Clouded Judgement

JUNE 9, 2023

Expansion revenue is still declining (we see this in falling net retention rates), but gross retention remains strong. Revenue multiples are a shorthand valuation framework. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Top 5 Median: 15.6x

Trends 130

Trends Cloud Azure AWS 130

Clouded Judgement

JULY 28, 2023

AI = Data + Compute I’ll continue beating this drum, but we got two great quotes from Azure and AWS this week. ” Then at AWS Summit they called out “Your data is your differentiator when it comes to Generative AI.” AWS reports next week. However, revenue growth didn’t bottom until Q3 ‘09.

Cloud 130

Cloud Azure AWS GCP(Google Cloud Platform) 130

Clouded Judgement

NOVEMBER 10, 2023

Hyperscalers (AWS, Azure, GCP as companies look for cloud GPUs who aren’t building out their own data centers) Infra (Data layer, orchestration, monitoring, ops, etc) Durable Applications We’ve clearly well underway of the first 3 layers monetizing. Revenue multiples are a shorthand valuation framework. Bucketed by Growth.

Cloud 183

Cloud Artificial Intelligence AI GCP(Google Cloud Platform) 183

The Angel VC

MAY 12, 2018

We generate over 90% of our revenue from self-serve channels — users who purchase a subscription through our app or website. But here you have it – it really is the King of Freemium , generating more than 90% of revenue from self-service channels. #3 Revenue for 2017 was $1.107B. 3 – It’s a Mouse Hunter! . #3 Mind blown.

AWS 187

AWS Scale Subscription Payment Features 187

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Clouded Judgement

SEPTEMBER 15, 2023

AWS growth seems to be re-accelerating, and qualitative feedback from a number of companies in Q2 (especially those with July quarter ends) suggested new customer bookings conversations were picking up. Revenue multiples are a shorthand valuation framework. Overall Stats: Overall Median: 6.0x Top 5 Median: 14.7x Bucketed by Growth.

Software Review 130

Software Review Cloud Software AWS 130

Clouded Judgement

AUGUST 11, 2023

The good news is gross retention (ie churn) stayed constant. While the overall median revenue multiple of the software universe is ~6x (which is ~25% below the long term average of ~8x), high growth software is currently trading at a premium to it’s long term average (9.4x Revenue multiples are a shorthand valuation framework.

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

OPEXEngine

DECEMBER 7, 2021

The pricing model, which leads to increases or decreases in revenue based on how much customers engage with a service, has been gaining on the more traditional subscription model as the main way SaaS companies make money. It has tended to be used most in infrastructure platforms, like AWS, Google Cloud, and Azure.

Subscription 52

Subscription Payment Features Pricing SaaS 52

SaaStr

NOVEMBER 14, 2023

Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. What’s evolved over the years and is driven by hyper-scalers like Google Azure, AWS, Twilio, and Stripe is the consumption-based model. In this approach, you’re paying a lot to reps for retention.

Compensation 164

Compensation Sales Azure AWS 164

OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. But growing with a usage-model is not as straightforward as traditional subscription SaaS. Then they tell their boss what to buy.

Scale 98

Scale Pricing Scaling AWS 98

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Clouded Judgement

MARCH 31, 2023

The majority of COGS (revenue less COGS = gross profit) fall in hosting costs (ie AWS), and some customer support. If they don’t want to pay double the price, then Notion has a decision to make - do they sell the Notion AI SKU at a price that dilutes gross margins if it ends up generating more revenue? Top 5 Median: 11.4x

Cloud 130

Cloud Sales Hiring AI Headcount 130

Clouded Judgement

FEBRUARY 3, 2023

In the short term, enjoy the ride as the chase continues 😊 Kind of related to all of this - we now have seen the Q4’s from AWS, Azure and Google Cloud. Revenue multiples are a shorthand valuation framework. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 130

Cloud Azure AWS Generative AI 130

OpenView Labs

SEPTEMBER 13, 2019

And allocating additional resources toward your customer’s long-term success pays huge dividends – improving retention by just 1% affects a company’s bottom line by around 7%. The prototypical company with a Customer Success team is a high-priced subscription business with 12–24 month contracts. Impact on Customer Success teams.

Customer Success 43

Customer Success Revenue AWS Retention 43

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support). A: I love auto-renews.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OpenView Labs

MARCH 4, 2021

For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. The company struggled with poor churn and anemic expansion revenue. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Instead you should focus on Natural Rate of Growth (NRG) to determine the percentage of recurring organic revenue. This metric is a strong future revenue indicator. 6 ChargeBee.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

OPEXEngine

OCTOBER 17, 2019

SaaS gross margins have been getting attention lately as investors dig into SaaS cost structures and revenue growth rates going into 2020. Gross margin is simply revenue minus cost of revenue, expressed as a percent. Better cost management of professional services for companies selling services alongside subscriptions.

Scale 40

Scale SaaS AWS Revenue 40

OpenView Labs

MARCH 16, 2021

And compared to their peers, companies with usage-based pricing trade at a 50% revenue multiple premium and see 10 percentage points better net dollar retention rates. But the shift from pure subscription to usage-based pricing is nearly as complex as going from on-premise to SaaS. Forecasting consumption-based revenue.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

SmartKarrot

OCTOBER 17, 2022

Increase the retention and growth of the most valuable customers. Identify business opportunities with customers to improve retention. Establish clear retention goals and process milestones for the client and Customer Success team to work toward. Ensure customers are taking a ‘never lose a subscription’ approach.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

JANUARY 11, 2023

The failure to achieve your Success Outcome will cost the hardware store future revenue- through no fault of its own. The pie tastes awful. The seller of the pie crust ingredients will lose future revenue, even though the pie crust was perfect. That puts your future revenue at risk. Similarly, let’s consider the pie.

Entertainment 19

Entertainment AWS B2B Customer Success 19

ProfitWell

NOVEMBER 5, 2019

An automatic subscription renewal charge for a subscription you’re no longer using or that you don't even remember signing up for. Even worse, you go to cancel your subscription, only to discover it's nearly impossible. What is a subscription renewal? Shipping the product to customers (for ecommerce subscriptions).

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

Intercom, Inc.

DECEMBER 13, 2018

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. I highly recommend Predictable Revenue from Aaron Ross. It’s about turning companies into communities.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

SEPTEMBER 12, 2019

Its product drives the acquisition, retention and expansion. Enterprise value per revenue is 10X. Many of our users begin their journey with Slack on our free subscription plan. I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. So, define it. 35% versus 25% in SaaS.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SmartKarrot

JANUARY 18, 2021

Customer Lifetime Value Increasing customer retention/reducing customer churn Customer account expansion through upsells/cross-sells. E.g. deploying an overlay network on top of public cloud services like AWS, Google cloud or Alibaba cloud. Increasing customer retention. Let’s understand each of the above points in detail.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

SaaStr

APRIL 30, 2022

Average Revenue per Customer. So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. And basically SaaS revenue models is just magical for investors and for businesses. Or annual recurring revenue for some types of companies. Transcript.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

How To Buy Saas

OCTOBER 11, 2023

Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). However, it ensures fast delivery for all the subscription plans. The lower tier subscriptions lack some essential features like viewing the history logs.

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

SaaStr

JUNE 1, 2021

I’m going to skip by my life story, and how I grew up as a small child in India, and how the dusty streets influenced my take on unit economics, and SaaS subscription models. This is the revenue growth for HubSpot leading up to the IPO. Double the revenue. I’m going to talk about retention. We did that.

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224