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The Most Common SaaS Sales Potholes and How to Avoid Them with Mark Roberge (Podcast #498 and Video)

SaaStr

The SaaS sales model seems so well-established, as hundreds of founders build their businesses and raise funding. Mark Roberge, Founder of Stage 2 Capital and Senior Lecturer at Harvard Business School, shares insights from his years of experience into common SaaS sales missteps and how you can avoid them.

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How to Prepare Yourself to Be a Great CEO

SaaStr

But they are often just awful managers. This means more employee churn, friction, drama than you need. Stay late with the sales team when they’re trying to close the last deals of the quarter, and take ’em out for drinks after. Hire People Better Than You (and That Aren’t Your Friends).

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A Look Back at Q4 '23 Public Cloud Software Earnings

Clouded Judgement

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., The first few months of this year felt like a lot of churning in the market. net retention and CAC payback). Is Software Rebounding? Who are the real AI winners. ” Lots of questions!

Cloud 177
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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

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20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

tech ops, AWS, technical support). In some ways, I just delegate this to accounting because it’s a generally accepted accounting principle (GAAP) and, while I’m interested in how they do it, ultimately, you’re just taking it right off the profit and loss (P&L). Q: Should you track partial churn (i.e.,

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State of the Cloud 2019: Europa Edition with Alex Ferrara, Bessemer Venture Partners (Video + Transcript)

SaaStr

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 101
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OpenView’s Top Product Led Growth Content from 2019

OpenView Labs

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Customer success has come to mean a lot more than just churn prevention. It’s a Rough Time to Be a Startup – Here’s What You Can Do About It.