article thumbnail

The Key To Unlocking Profitability and Growth in SaaS with Expensify’s COO Anu Muralidharan

SaaStr

Channel partners said if they couldn’t do a 30-day balance, it was dead in the water. Most companies automate support using natural language processing to guess what the customer is asking and then send them helpful articles in the hope that it’s self-service. If someone still isn’t self-serviced, they go to a live agent.

article thumbnail

Don?t Hire the Wrong Outsourced Sales Professionals: 6 Handy Tips

Sales Hacker

A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results. There are many outsourcing companies, but which of them can actually hold a sales quota and get results?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Run Less Software

Intercom, Inc.

Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. In 1963 Peter Drucker published his article, Managing for Business Effectiveness , where he said: “There is surely nothing quite so useless as doing with great efficiency what should not be done at all.”. Choose standard technology.

article thumbnail

Gathering the Right Win/Loss Data to Guide Your Team Through the Toughest Storms

Sales Hacker

I recommend: Outsourced buyer interviews with a clustered model. Outsourced buyer surveys. The leader of the CI program at a large enterprise technology vendor described to me their four-year journey to using CRM data, all sourced by reps. There are two main ways to run a buyer interview — internally or outsourced.

article thumbnail

ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

article thumbnail

Selling into Startups 101: What You Need to Know to Find a Unicorn

Sales Hacker

My goal with this article is to help you find the next Lyft (no pun intended). VCs are always on the lookout for the next Lyft, so they strategically partner with founders who they believe will provide them with a 10X return. Additional growth signals to look out for: Recent leadership hires. Only about 1% reach that honor.

article thumbnail

How to Qualify a Prospect (And 6 Common Mistakes to Avoid)

Sales Hacker

As a vendor, you should always think about the prospect’s needs. Gucci’s leadership couldn’t understand why and eventually brought in a consultancy firm to help. By having that initial conversation, you bring yourself to their attention as a vendor for that potential requirement, planting a seed in their minds for the future. .

Scale 94