User Pilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You can also use it to craft engaging blog posts, write simplified product documentation, etc. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support. Bookkeeping.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel?

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 91

Churn Retention Underperforming Technical Team Technical Review 91

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered!

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

Sales Hacker

JANUARY 22, 2020

Instead, top reps are leveraging the latest thought leadership topics to form connections with prospects and spark mutually engaging conversations. It’s also one of the hardest to teach and develop. You don’t want a rep who bails on every sale at the first sign of trouble, but you also don’t want someone who never lets a bad sale go.

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

User Pilot

FEBRUARY 26, 2023

In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys. Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. A survey created with Userpilot.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Totango

JULY 28, 2021

Promoting feature adoption and engagement. Encouraging subscription renewal. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

OCTOBER 5, 2022

In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company. While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Neil Patel

MARCH 4, 2021

When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. It is built with bad intentions and will either directly or indirectly worsen the user experience of the places it crawls.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

User Pilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Product analytics is the process of collecting, organizing, and analyzing data about users’ engagement with a product. How does this sound?

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. Let’s start!

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. This is the first challenge facing enterprise SaaS sales teams. A-B-C,” he says as he points to each letter. EHS Manager.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

User Pilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. This guide will look at how you can include the support team in the sales process. We will also walk through some primary benefits of having the two teams on the same page. Reduce churn.

Customer Support 63

Customer Support Underperforming Technical Team Sales SaaS 63

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. As a result, you can develop well-informed strategies to improve customer satisfaction. Here are some variations of NPS survey questions.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. This article will walk you through each essential step of implementing user segmentation in SaaS products. Curious to get more details? Account upgrade microsurvey.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! So this article is in context with the viewpoints shared in the podcast. Value promise : The proposition made by the sales and marketing team as a promise. What’s the key to value?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

User Pilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Full Session

NOVEMBER 8, 2022

Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. You can track: How long has the user engaged with your site. How many pages they viewed.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. When subscription software first came on the scene, many people naively assumed that it was just another revenue model for the vendor.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. When subscription software first came on the scene, many people naively assumed that it was just another revenue model for the vendor.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? In this article, we share 4 CRO-backed best practices on how to streamline your customer lifecycle to amplify Net Dollar Retention. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

ProfitWell

MARCH 5, 2020

Plus, GrubHub launches a subscription to get ahead of the competition. Listen wherever you get podcasts: Your top subscription news. Driving product development. So over the past 3+ years, we’ve sent more than five million customer development surveys, and of course, recorded the data to share with our crew.

Scale 52

Scale Underperforming Technical Team Airlines Subscription 52

Baremetrics

AUGUST 1, 2021

In this article, you’ll learn 5 keys to building a purpose driven acquisition strategy for your SaaS and how to avoid common mistakes along the way. Ensuring that your homepage acts as a brochure/demo of your product can enable an informative, user-friendly, and engaging browsing experience. Table of Contents.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

ChurnZero

FEBRUARY 14, 2020

With fierce competitors vying for your customers’ hand in subscription, you need to show them you care—and not just about their income ( goal diggers wanted). Customer Engagement (Testimonials, Referrals, Feedback). Leverage digital email/in-app metrics as a way to track overall engagement 2. This is important.”

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

Upscope

JANUARY 4, 2021

At Upscope we use Intercom Articles as our knowledge base. It's integrated directly into our live chat as well so that we can send a knowledge base article to a customer with an issue. They can search for that article themselves. Intercom developed one of those typical guidance systems you see when you sign up to a new website.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Incredo

OCTOBER 2, 2019

ur development ?tr?t?g? n, this article will ?h?r? You already estimate how many new team members you should hire and how much new equipment you should acquire to produce high-quality pieces of video & audio content (not to mention about time, consistency, and having fresh ideas). . SaaS companies fighting f?r rk closely w?th

Scale 131

Scale Scaling SaaS Business 131

User Pilot

MARCH 18, 2021

This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. vs. A Product Onboarding Tool for Startups.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Implement gamification to boost customer engagement. Monitor product engagement to identify at-risk customers.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104