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The SaaS Era of 2013-2022 is Over. Welcome to The World of Hyperfunctional SaaS.

SaaStr

So is AI taking over everything? Across the SaaStr Fund portfolio, I’ve seen multiple portfolio companies lost $1m customers to new, in-house AI initiatives. But I’ve also seen others grow even faster as AI rebooted and enhanced their products. AI is part of it, platforms are part of it. I mean … maybe.

AI Search 299
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2024 Predictions

Tom Tunguz

In the last two years, M&A has totaled about $49b & it surges to above $60b driven by AI acquisitions. AI & data continue to dominate the funding landscape as founders & investors seek novel applications of the technology. SaaS did see a second wave fueled by AI, but the productivity gains remain to be seen.

AI Search 240
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team

SaaStr

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. So, instead, you had to search for the specific skills you needed for the role. Headcount isn’t the right story for them, though. Computers disrupted all of that and changed the way people worked. This isn’t new.

Scale 290
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The GTM AI Operating System

Sales Hacker

Whats emerging isnt just another AI point solution (well, actually, yes – there are many of those!). The shift to a new operating model: the GTM AI Operating System. Were calling this the rise of the GTM AI OS a coordinated, AI-driven backbone that connects marketing, sales, CS, and product into a single motion.

AI Search 101
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What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross 

SaaStr

How Will AI Fundamentally Change the Workplace and Products? Today, it’s more about content extraction, discovery, and search. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m That’s the skill, especially on the GTM side, that you should invest in early.

AI Search 273
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The CRO & CMO Playbook for Creating GTM Alignment

Sales Hacker

You can also leverage AI to strengthen feedback loops. AI doesnt replace alignment, but it speeds up clarity. Recommendations Theres a lot of debate around AI SDRs, but the conversation often gets oversimplified. The debate gets more nuanced when it comes to outbound AI SDRs. Meet Piper, the #1 ranked AI SDR agent on G2.

Scale 104
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. So before you begin searching for specific tools, define your goals upfront. Reporting and AI-powered conversational insights. It includes: Live chat. Team Inbox.