Intercom, Inc.
JANUARY 31, 2023
The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. ” And in practice, the person who gets to decide that are our customers.
User Pilot
APRIL 3, 2024
A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools.
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User Pilot
APRIL 10, 2024
Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.
User Pilot
FEBRUARY 14, 2024
In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?
Intercom, Inc.
SEPTEMBER 9, 2022
Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention.
User Pilot
JANUARY 12, 2023
How a tool like Userpilot can help you build self-service support resources, code-free. TLDR; After-hours support is customer support provided outside of normal business hours, such as at night, during the weekend, or during holidays. A support agent can get back to them in the next business day.
User Pilot
MAY 22, 2023
Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action.
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