The decade software ate the world
Intercom, Inc.
DECEMBER 31, 2019
Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. The tech equivalent of the “ great man theory ” of history is the “big tech company” theory of technological progress.
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