Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70. Will Larson has managed infrastructure teams for some of the biggest names in software.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Hull

JANUARY 10, 2021

With ever-changing and growing tech stacks, one-to-one integrations have proven difficult to manage and scale, paving the way for CDPs to emerge as the solution. CDPs serve as a central point to manage data and interactions across the entire lifecycle of an account, from acquisition through retention and growth.

Data 52

Data Scale Technology Social Media 52

OpenView Labs

FEBRUARY 11, 2021

Offering free usage is par for the course as a SaaS customer acquisition strategy. Scale reveals the depths of operational leverage. Operational efficiency and COGS. The pressure that growth puts on operations increases COGS, thereby compressing margins.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SaaStr

JULY 12, 2019

249: Erica Ruliffson-Schultz has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. Joe Chernov: So I actually think that the analogy holds.

Scale 145

Scale Sales Hiring Metrics Branding 145

Hull

JANUARY 27, 2020

CDPs serve as a central point to manage data and interactions across the entire lifecycle of an account, from acquisition through retention and growth. Granular segmentation, made possible by a CDP, is the foundation for personalized marketing at scale, enabling use cases like: Real-time web personalization.

Data 59

Data Scale Technology Social Media 59

SaaStock

MARCH 20, 2019

To do so, Uberflip offers them the ability to create, manage, personalize and optimize content experiences at scale. By making sense of the data, businesses can increase their customer acquisition and retention. The Uberflip platform helps businesses create meaningful relationships with their customers. Founded: 2015. Founded: 1999.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. Customer acquisition. When these customers refer your product to their friends and acquaintances, it helps in more customer acquisition. The customer acquisition cost (CAC) gets lower for these prospects and it opens a new channel of marketing your product.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

SEPTEMBER 21, 2020

Based on that, you can take further decisions like tweaking the strategies, allocating budgets for scaling up or down, and so on. Operational efficiency. It is calculated by adding all the renewal fees with their additional purchases and subtracting that with the customer acquisition cost. Customer experience.

Customer Success 10

Customer Success Metrics Data Scale 10

User Pilot

MAY 8, 2024

In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. Why is it important to satisfy customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

MARCH 4, 2024

Improves operational efficiency : Optimizing conversion processes can reduce costs associated with customer acquisition and support. Facilitates scalability : Streamlined conversion processes are easier to manage at scale, supporting business growth. How do you track average conversion time?

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

User Pilot

JANUARY 26, 2021

Acquisition (Aha! For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. The more time that a customer spends in a stage the more likely they are to churn For example, a new customer could spend a month in the acquisition phase only using one feature.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Totango

NOVEMBER 6, 2020

Scale action to efficiently retain customers. While SAP was awash with customer information after a number of business acquisitions, their customers did not see a single company but rather felt they were a part of two or more organizations. Scale Action to Efficiently Retain Customers. 41k cloud customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

Sales Hacker

NOVEMBER 10, 2020

The acquisition process [21:55]. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. He scaled Spiceworks, Outbound Engine, and he’s now at Mailgun.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75