OpenView Labs

DECEMBER 13, 2019

We’ve published over 250 articles in 2019 and we’re proud to have contributors who provide our community with key insights and takeaways in the SaaS industry. 2019 was the year of the End User and the rise of Product Led Growth. 2019 Expansion SaaS Benchmarks. Our 2019 Expansion SaaS Benchmarks Report is live!

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

SaaStr

MAY 19, 2019

This is a critical metric. Expanding into new markets is never cheap, and while Xero is very efficient overall, it’s cost to acquire a customer went up from $376 in 2018 to $397 in 2019. Gross margins have grown to best-of-breed at 83%, after a migration to AWS and more automation in customer support. and LTV is $2,398.

SMB 217

SMB Customer Lifetime Value AWS Churn 217

Sales Hacker

DECEMBER 3, 2019

Boy, is this relevant when you’re interpreting data, says DePodesta, who warns against assuming historical metrics are meaningful. For example, instead of agonizing over how to interpret vanity metrics like visitors and bounce rates, graduate to more consequential transactions like lead form submissions and conversion ratios.

Sales Enablement 84

Sales Enablement Artificial Intelligence Branding Sales Hiring 84

SaaStr

JANUARY 26, 2023

So there are a lot of rough and arm chair metrics for fundraising in SaaS in terms of valuations. In 2018-2019, it grew then a bit, and for very top SaaS companies, 20x ARR wasn’t uncommon for Series A and later rounds. Even If It’s Awful for Series A-E Rounds. And then things just went crazy. It Was 114x in 2021.

Venture Capital 58

Venture Capital AWS SaaS Startup 58

Frontegg

MAY 27, 2021

User-centric behavior data is a MUST: You are getting access to user-centric behavior metrics to scale up fast – your user journey can be optimized by the people who matter most – your clients. This metric is a strong future revenue indicator. Best For: Documentation, Development Metrics. Best For: Product Adoption.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

OpenView Labs

JUNE 16, 2021

From determining the correct value metric to billing the customer the right amount at the right time, these are the crucial steps to consider when implementing a financially strong consumption model. Chargify takes a closer look at the success of Digital Ocean, AWS, Mailgun, MessageBird, and Wordstream. Miscellaneous.

Pricing 64

Pricing Scale Forecasting AWS 64

OpenView Labs

JANUARY 29, 2020

Co-founder Scott Farquhar mentioned as much during the company’s July 2019 earnings call, saying that, “What we’re talking about here is moving many of our products from a free trial to a freemium approach.” Key Metrics to Track for Converting Freemium to Paid. Read in more detail here to figure out what makes sense for your business.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Chargify

AUGUST 17, 2020

However, with the introduction of Events-Based Billing by Chargify, this event-based billing model is now available to small and medium-sized businesses, giving them the ability to offer the same pricing models and bill customers just as precisely as Amazon Web Services (AWS) or the popular voice and messaging platform Twilio.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

MAY 3, 2019

Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed. This podcast is an excerpt of Sandy’s session at SaaStr Annual 2019.

VP of Engineering 149

VP of Engineering Sales Hiring Technical Review Development Team Review 149

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. It’s just a superpower in 2019. ” I’m like, that sounds awful. I mean, literally. They have to be.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

MAY 15, 2020

You know, the last time we did this, it was, I think, February 2019, so just a little over a year ago. And I remember AWS was growing really quickly. And at the time there was a big debate of, will big companies ever really use AWS? It’s way easier to compare business metrics. Harry Stebbings: Absolutely it is.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Chart Mogul

DECEMBER 22, 2021

And we know how important it is for you to be able to track your metrics on the move. They also have a VC feature that lets you track metrics for multiple ChartMogul accounts at once. Exclusion of transaction fees from metrics — added the ability to exclude transaction fees from your MRR and cash flow calculations.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Des: This is our 2019 look back where we’re going to talk mostly about things that happened this year, and indeed this decade. The products that defined 2019.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

OCTOBER 17, 2019

And we were using a solution from Amazon AWS… We had one big issue first, which was a number of regions they were supporting were not the same vendors. And it means like my road map would be like putting some emphasis on those metrics which are not game changing for the business. The geo distribution is done by the DNS.

Scale 124

Scale Scaling CTO Hire Part-Time VPE 124

SaaStr

MAY 22, 2020

In 2019, CMX was acquired by Bevy, where David now serves as the VP of Community. In 2019, CMX was acquired by Bevy, where David now serves as the VP of Community. And at the end of the day, unless you’re paying per user, or some meaningful metric to you, you can just let those people do what they do.

Technical Advisors 207

Technical Advisors Engagement Startup Benchmarks 207

Unbounce

JULY 30, 2019

Cyber Monday 2018 represents the biggest ecomm sales day in history, and 2019 is projected to be even bigger. A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. Review the key performance metrics for your campaigns. In 2018, for example, US consumers spent a whopping $7.9

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Sales Hacker

NOVEMBER 10, 2020

And really, when I actually lived in Austin in early 2019, and everybody was talking about the TrendKite acquisition and about the impact that you all made even before you and I met. I’m going to know every single metric in the business. And we were bought during the government shutdown in January 2019. That was his thing.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

SmartKarrot

JANUARY 18, 2022

Companies can create content that increases conversions and dialogues by using the tool’s metrics. The company had introduced its Disney BYJU app in 2019. The company offers many solutions that help to automate all of the sales process’s repetitive chores, such as sending follow-up emails and tracking engagement metrics.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Sales Hacker

OCTOBER 7, 2021

are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. I exited to pursue other interests after Upland Software acquired the company in 2019. Understanding how various decisions impact the company’s margin (e.g. What would you tell a woman just starting a career in sales? Tamina Zaheri.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 29, 2020

And I remember like AWS was growing really quickly. And at the time there was a big debate of, “Will big companies ever really use AWS?” So again, when you start a company and then now we’ve scaled it to in 2019 we did about 287 million in revenue last year. Michelle: Yeah. Which ones are we bad at?

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

SaaStr

MAY 21, 2019

Join Bessemer Venture Partners’ Byron Deeter and Kristina Shen as they take a look at trends and predictions for the cloud industry in 2019. 78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Want to see more content like this? Join us at SaaStr Annual 2020. Twice for retail.

Cloud 167

Cloud Scale Finance Retention 167