Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. I was having a great time there, back in 2011. But then we brought in four teams – four product managers, four designers, et cetera.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

BetterCloud

NOVEMBER 11, 2020

In fact, there were a lot of people who thought it was a really bad idea. You’re putty in the hands of whoever developed that software.”. IT teams enjoy the freedom from supporting on-prem hardware and software, especially as they continue to be asked to do more with less.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. Since 2011, over 500,000 projects have been built with PlanGrid. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team?

VP of Engineering 276

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 276

SaaStr

JULY 12, 2022

You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. But let’s step back a minute, you’ve got three reps on your team already, doing whatever revenue, four, and you want to triple your revenue. Whatever you do, hire two.

Sales Hiring 271

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 271

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

Underperforming Technical Team 132

Underperforming Technical Team Development Software New CTO 132

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Buffer Funding History $120,000 through AngelPad start-up accelerator in August 2011 $330,000 seed round in December 2011 $3.5M and paid it out to the Founders and early team members. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. So that’s how I got into software. What You’ll Learn.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

Sales Hacker

NOVEMBER 17, 2020

Loopio’s response software automatically fills in your RFPs based on answers from past proposals. I struggled with being able to align our sales and marketing teams across New York, LA, London, Delhi all of these different places. My team is suffering from this problem. But that started early on. Why not me?

Scale 102

Scale Sales Hiring Underperforming Technical Team Travel 102

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. Many of these are names that you know, and this is actually the largest we’ve seen in history.

Cloud 101

Cloud Scale AWS Machine Learning 101

Chart Mogul

SEPTEMBER 15, 2023

The Case For Next Era Metrics Playbook by Kyle Poyar, OpenView Partners Here’s the thing: the traditional SaaS metrics playbook can be extremely misleading when it comes to managing a PLG, vertical SaaS, or usage-based software business. AKA, it’s misleading for the majority of new software businesses being founded today.)

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. I always loved software and developing software.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil. She’ll be talking about her approach to sales as a team sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Sales Hiring 135

Sales Hiring Scale Underperforming Technical Team Software Review 135

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 172

Sales Hiring Scale Interviewing Technical Review 172

OPEXEngine

JANUARY 24, 2023

They invest to develop the right routines and capabilities by focusing on five themes: simplicity; automation and digitization; new ways of working; visibility; and resilience and sustainability. They’ll rely on gig workers to match talent demand, for example, and develop systems for effective remote working. Visibility.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

JUNE 3, 2020

Who should be brought into the meeting other than the sales team? Harry Stebbings: We are back for another week in the world of SaaStr, and diving straight in today, I recently tweeted about the importance of a sales playbook, pre-release, scaling out your sales team. What is the right way to structure your sales meeting?

Sales Hiring 181

Sales Hiring Scale Technical Advisors Systems Review 181

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. And there’s a lot of benefit to running a software as a service, in general. So if you’re ERP, boom, Workday.

SaaS Payments 274

SaaS Payments Scale Payment Services Payment Solutions 274

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Eric Yuan : Yeah, so we really wanted to develop all of our employees, myself included. What’s your weakness?

Sales Hiring 133

Sales Hiring Scale CTO Hire Marketing 133

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Like if you have a three people in a team, what do you think that is recession proof right now?

Scale 213

Scale SaaS Payments Scaling SaaS 213

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. We put these into a piece of software that enables us to codify and see the patterns through math.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 257

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 257

SaaStock

FEBRUARY 13, 2019

Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. Founded : 2011. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Founded : 2011. HSBC’s PayMe is among its customers. .

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Scale 118

Scale Banking Technical Review Software Review 118

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. As for Liat, prior to Airtable, she was the Chief Revenue Officer @ Assist. Harry Stebbings: Totally.

Sales Hiring 114

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 114

OpenView Labs

AUGUST 6, 2019

I don’t know your company’s story, but I’m guessing it went like this: Jane heard about Slack from a friend, so she signed up and started using it with her team. Most software companies dream of seeing people adopt their product like this. It used to be hard for a company to adopt new software. We are at an inflection point.

Sales Hiring 62

Sales Hiring Software Merchant Services Underperforming Technical Team 62

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. Our shared delusion. What do I mean by that?

Scale 136

Scale Technology Underperforming Technical Team Engineering 136