Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. The four major SaaS life cycle stages we’ll cover: Pre-startup. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

FEBRUARY 26, 2019

It’s going to change how everyone thinks about cloud and SaaS for ever. Ryan Smith: That’s what happens in SaaS, right? And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. Ryan Smith: No.

Acquisition 162

Acquisition Sales Recruiting Scale Sales Hiring 162

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

Sales Hacker

APRIL 22, 2019

He discusses how to scale a multi-billion dollar SaaS company, as well as the key elements to navigating a successful career. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions.

Development Team Review 66

Development Team Review Scale Software Review Sales Hiring 66

User Pilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. I first got into PPC, then SEO, and then I joined a SaaS company – Chanty – where my SaaS journey started.”

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

BetterCloud

NOVEMBER 11, 2020

As I read more about SaaSOps (short for SaaS operations), to give her a better idea of what my new employer does, I learned two things. First, there’s a really obvious need for a set of processes and skills to manage a SaaS environment, especially since every organization uses so many of them. Or at least I think that’s what it is.”.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. for cloud SaaS software at Global Payments.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

SaaStr

MAY 23, 2025

So we were back on 20VC this week in our Latest in Tech deep dive with Harry Stebbings and Rory O’Driscoll of Scale: “The State of SaaS 2025: IPOs, AI, and the Coming Shakeout” The IPO Window Is Cracking Open (Finally) Chime’s $1.67B revenue IPO is the canary in the coal mine. After 4+ years. in recent years.

Underperforming Technical Team 173

Underperforming Technical Team AI SaaS ChatGPT 173

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? We wrote a book together. Aaron : Yeah. Maria : Yeah.

Sales Hiring 245

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 245

Sales Hacker

MAY 13, 2025

Actionable steps SaaS companies can take to optimize for AI agents and search diversification. 18:00 Practical data strategies for local businesses and SaaS marketers. 29:00 The shift from product-led to intelligence-led SaaS development. How Yext evolved from managing listings to powering AI-ready data pipelines.

AI Search 75

AI Search AI ChatGPT Software Review 75

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

MAY 15, 2020

In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? What works?

Sales Hiring 262

Sales Hiring Scale Technical Review Outsourcing Services 262

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. ” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. I come from Denmark.

Payment Solutions 181

Payment Solutions Payments Outsourcing Services SaaS Payments 181

Unbounce

AUGUST 29, 2019

For better or worse, they have completely taken over the visual identities of many high-profile SaaS brands. i genuinely respect all of these companies and use these tools but saas websites are perpetually homogenous. And while we considered illustrations, our design team ultimately decided to go in a different direction.

Trends 111

Trends Software Review Development Team Review Technical Review 111

SaaStr

MARCH 20, 2019

How did Sameer enter the world of SaaS and come to be CEO @ SendGrid? * What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? Harry Stebbings: Can you guess? Jeff Lawson: Sure.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

Kellblog

FEBRUARY 2, 2023

But in 2009, with the founding of A16Z , came a new era of founder friendliness and along with it a founder invisibility cloak (or should I say invincibility cloak) whereby the presumption that the founder should run the company became nearly absolute. SaaS sprawl. SaaS rationalization. Their mission is to drive your churn.

Software Review 136

Software Review Development Team Review Underperforming Technical Team Scale 136

SaaStr

DECEMBER 12, 2020

As for Kate, prior to making the move to Notion just last month, she spent an incredible 8 years at Dropbox including holding roles such as Head of Sales Development, North America and Director of Global SMB Revenue and Operations. There are very few power couples in SaaS, but today we have one rising fast. Harry Stebbings: Can I ask?

Scale 211

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 211

SaaStr

MAY 31, 2019

In This Episode We Discuss: * How Parker made his way into the world of startups and SaaS, came to found Zenefits and what was that a-ha moment for the founding of his most recent company, Rippling? How can one prevent their customer support team from being a wall of protection for the product and eng team?

VP of Engineering 157

VP of Engineering Sales Hiring Scale Systems Review 157

SaaStr

JULY 29, 2020

Michelle started the company during an economic downturn in 2009. And so we started to work on this in 2009. So we started Cloudflare in 2009 and today we have about 1400 people around the world. So we’re really proud of that and our whole team is really proud of that. I was doing my MBA at grad school.

Sales Hiring 253

Sales Hiring Outsourcing Services Scale Sales Recruiting 253

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 202

Scale Underperforming Technical Team Sales Hiring Branding 202

SaaStr

JUNE 3, 2020

The company went public in 2009 and was acquired by Yahoo in 2012 for $270m, a 50% premium on existing share price. In Today’s Episode We Discuss: * How Michael made his way into the world of SaaS and enterprise SaaS having founded and IPO’d an adtech business previously. * What is the right way to structure your sales meeting?

Sales Hiring 239

Sales Hiring Scale Technical Advisors Outsourced Development 239

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 205

Scale Underperforming Technical Team Sales Hiring Interviewing 205

Sixteen Ventures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

SaaStr

AUGUST 19, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front-row seat at some of these turnarounds that iconic brands like Evernote, and more recently on the board at Gap which is undergoing its own transformation. And what’s the best case?

Scale 296

Scale Underperforming Technical Team Sales Hiring Leadership 296

SaaStr

JULY 10, 2020

352: Decacorns ($10B+ valuation) are everywhere in SaaS, despite the downturn. SaaStr CEO Jason Lemkin discusses what the new landscape of SaaS means for you in 2020. ” And invest your team’s time and energy to say, “Hey, if this, then that. And what’s the best case? What’s the base case?”

Scale 273

Scale Sales Hiring Pricing Sales Recruiting 273

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) 35:30) Optimal team structures for SMB sales organizations.

Scale 115

Scale Sales Hiring Scaling CTO Coach 115