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SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special.

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The Best of SaaS at YCombinator: A Deep Dive with the CEOs of Gusto, Amplitude and Plangrid (Video + Transcript)

SaaStr

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get tickets here. Get tickets here. TRANSCRIPT.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

As a founder/CEO, building your first management team is something that you often lose sleep over. How can you recognize that a VP is great, not just good? Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Get best price tickets here!!! And for good reason. TRANSCRIPT.

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“The “Dos & Don’ts” of Building Winning SaaS Companies with G2 Crowd (Video + Transcript)

SaaStr

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. I sell highly engineered complex pumps and I can’t sell them like a book online.” Want to see more content like this session? Join us for SaaStr Annual 2020.

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Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . It’s designed to be read and reviewed by executives. . The Structure of a Joint Success Plan.