FastSpring

JANUARY 8, 2019

But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

Chart Mogul

SEPTEMBER 15, 2023

Feel free to jump into whichever sections suite your knowledge and experience—this is a library for everyone. You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Upscope

JANUARY 4, 2021

It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Why customers prefer self service There are plenty of statistics covering why self-service is the go to channel for many customers. Knowledge bases This is a common and rapidly growing form of self help.

Software Review 52

Software Review Systems Review Technical Review Scale 52

InsightSquared

JULY 1, 2021

Whether you’re just starting your journey or on a team that’s scaling, we’ve created this comprehensive RevOps overview and glossary of revenue operations terminology and KPIs for your reference. . Sales has its own process that turns prospects to customers, who they then pass to Customer Success. Dashboards.

Scale 62

Scale Revenue Forecasting Benchmarks 62

ChurnZero

JULY 2, 2021

SaaS companies must be cognizant of and weigh the implications brought about by a sole focus on these metrics when assessing the performance of and building strategies for Customer Success. In this article, you’ll learn: Differences between Net Revenue Retention, Gross Revenue Retention, and Customer Retention with definitions and examples.

Retention 97

Retention Revenue Sales Hiring Churn 97

User Pilot

MAY 25, 2023

It allows you to collect accurate user feedback from all your customers and gives you a more holistic view of their needs , preferences, and pain points. To see how to create, customize and translate surveys in Userpilot, book the demo! In this way, you can get a complete picture of customer sentiment.

Sales Hiring 98

Sales Hiring SaaS Outsourced Development Market Research 98

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Engagement 105

Engagement Strategy Marketing SaaS 105

Neil Patel

JANUARY 18, 2023

Over 80 percent of marketers point to video as a significant source of increased traffic and sales. Keyword optimization, mobile experience, and backlinks are all fundamental parts of SEO performance, but Core Web Vitals help describe the on-page experience. It’s a vital strategic asset, and it’s not going anywhere.

AI Search 113

AI Search VP of Engineering Engineering Social Media 113

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

Social Media 138

Social Media Technical Review Branding Mobile 138