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How to create more effective job descriptions for customer success and professional services roles

ChurnZero

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. For example, “Enterprise Customer Success Manager”.

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The SaaS Trust Crisis with Godard Abel (Video + Transcript)

SaaStr

Just last month, we had over five million SaaS and software buyers, coming to G2, to find trusted SaaS solutions, and what those software buyers are looking at on G2, are trusted peer reviews. So we’re supporting charities like Girls Who Code, New Story charity, the American Cancer Society with our G2 Gives initiatives.

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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

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29 Budget-Friendly Digital Marketing Tools for Small Businesses (+ Free Options)

Buffer Resources

Think of this as your cheat sheet for building a powerful marketing tech stack on a budget. The good stuff: Monitor mentions of your brand, competitors, or relevant keywords across social media, review sites, and the entire web. You can set up affiliate signup pages to recruit partners quickly. The email builder is intuitive.

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SaaStr Podcasts for the Week with Byron Deeter, Elliott Robinson, Henry Schuck, and Jason Lemkin

SaaStr

It’s also been a powerful moment for technology to be a force for good. We are truly living in a cloud first world today, where businesses not only understand, but they now embrace and are looking to lead with technology solutions from folks on this Zoom, who are cloud first and providing that next generation of solutions.

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Transcript of Redpoint Office Hours with Stripe’s Chief Corporate Advisor and former COO, Claire Hughes Johnson and Redpoint Managing Director, Tomasz Tunguz

Tom Tunguz

I imagine everyone at this point has used a Zoom Webinar, so we don’t need a full demo, but just so you know, please use the chat to connect with your fellow attendees. The kind of folks who work in tech, their choice of how they spend their time every day is what matters the most to influence. I think it’s really critical.

CTO Coach 164
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Want a Sales Job? Burn Your Resume: Send a Video Instead. Here’s Why

Sales Hacker

Table of contents Joel’s background: 80% interview rate, 0 sales experience Burn your resume! Here’s why Statistics: Video pitches vs. resumes How to make a video pitch Video pitch + follow-up cadence Real success stories Hone your mindset My story: How I landed an 80% interview rate with 0 sales experience It was early 2020.