User Pilot

MAY 27, 2025

Simplify with Userpilot: Create cohorts based on user or company properties, filter data by segments, and view retention trends over customizable periods with Userpilot. Create cohorts, build retention tables, and visualize retention trends with Userpilot. For example: Suppose you rolled out a new onboarding experience in March.

Mobile 96

Mobile Retention Payment Features Onboarding 96

User Pilot

OCTOBER 19, 2024

Personalize surveys by setting conditions based on user behaviors , translating and localizing your NPS surveys using AI, and customizing the appearance of your surveys to match your app’s design. Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. Multi-language support.

Software Review 105

Software Review Technical Review Software B2C 105

Clouded Judgement

JULY 12, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. Follow along to stay up to date!

Cloud 288

Cloud AI Investment User Experience 288

How To Buy Saas

MAY 29, 2025

AI systems can process vast datasets and spot trends or risks that humans might miss. In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends. AI reads invoices, approves payments, and flags anomalies without human intervention.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Stax

MARCH 16, 2025

Bad software user experience User experience is everything when it comes to SaaS platforms. Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

APRIL 4, 2019

Do you have a great user experience for my workforce, my IT ops, and possibly up-and-coming dev ops teams. And whether they want to know more about security or scalability or automation or AI, the customers are really demanding that the vendors are coming to market with answers to these questions. How can you automate?

Cloud 173

Cloud Scale Trends Machine Learning 173

User Pilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data! How to apply this trend?

Artificial Intelligence 105

Artificial Intelligence Trends Technical Advisors Machine Learning 105

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. With trend analysis, you’ll be able to better understand both internal and external factors affecting your business operations.

Trends 102

Trends SaaS Data Analysis User Experience 102

Subscription Flow

AUGUST 20, 2024

This decade is all about credit and debit cards losing ground to alternative online payment options like digital wallets and cryptocurrency. In light of this shift in payment trends, in this blog we will explore the emerging advanced alternative payment models.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Merchant Services 98

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 104

Payment Solutions Payments Payment Services Payment Features 104

Stax

JANUARY 17, 2024

Benefits for SaaS Companies and ISVs For a SaaS company or an independent software vendor (ISV), ACH PayFacs offer a host of benefits besides allowing them to add a new revenue stream: Streamline the payment process ACH payments are convenient for both you and your customers. This provides an additional layer of security.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Stax

APRIL 11, 2024

Here’s where a Payment Management System (PMS) can swoop in as your financial hero to understand your business better. TL;DR Payment Management Systems manage payment processing so you can accept payments, send invoices, track transactions, and view financial data.

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

Intercom, Inc.

JANUARY 16, 2020

“We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. Now we see that this has become a huge trend across SaaS” Andrey: One of the biggest examples of this for us was moving from personal subscription to a team subscription.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Stax

MARCH 15, 2025

With SaaS billing systems, you can offer your merchants multiple tools for their own subscription services, including standard subscription models with recurring subscriptions and subscription management, they can also automate payments, or even feature more complex billing plans.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Stax

JULY 9, 2024

Going digital reduces paperwork and manual processing for businesses by automating payment reconciliation, invoicing, and record-keeping processes. Businesses can also streamline accounting tasks by integrating digital payment systems with their financial software, which improves accuracy and efficiency in financial reporting.

Payment Methods 163

Payment Methods Payment Services Merchant Services Payment Solutions 163

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 105

User Experience Payment Features Trends Engagement 105

User Pilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. TLDR; Customer experience (CX) is the overall impression that customers have when interacting with your product. Positive customer experiences result in improved customer retention and loyalty.

Trends 98

Trends SaaS Onboarding Software Review 98

USIO

JUNE 6, 2024

Integration with Payroll : Employees can clock in and out with biometric scans, which can be tied to payroll systems for accurate and secure payment processing. Seamless Integration : Biometric payments can be integrated into existing platforms, providing a smooth user experience without the need for additional hardware.

Payment Solutions 26

Payment Solutions Payments SaaS Payments Payment Services 26

User Pilot

JANUARY 2, 2025

Its purpose is to measure how easy it is for users to complete key actions and identify areas for improvement in the user experience. Optional additional feedback: Users can share extra context or suggestions in a free-text field, making the feedback actionable. What is the main reason for canceling your subscription?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR).

Scale 117

Scale Payment Services Payments SaaS Payments 117

Payrix

MARCH 13, 2024

No matter your industry, keeping up with the latest technology and payments trends is essential for any software company looking to stay competitive and keep their customers satisfied. Payments also account for the top things merchants feel would most improve the industry suitability of their management software.

Merchant Services 100

Merchant Services Payments Embedded Payments Payment Solutions 100

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. As software and management systems have progressed in the modern age, time-consuming tasks like recurring payments and client management are streamlined through this process.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. Integrating an all-in-one payment processing solution could help FSM software providers beat their competitors. It’s not just about staying up-to-date with industry trends.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

JULY 29, 2024

TL;DR Quantitative data, expressed numerically, is crucial for analysis, driving strategic decisions, and understanding consumer behavior and market trends. Quantitative data is numeric and measurable, identifying patterns or trends, while qualitative data is descriptive, providing deeper insights and context.

Data 105

Data Data Analysis User Experience Trends 105

Buffer Resources

OCTOBER 16, 2023

Trending Topics and More With new features like trending topics , GIFs, and voice posts, Threads aims to enrich user engagement. Instagram Avatar Interaction Controls Control who interacts with your avatar with Instagram’s new settings, a move towards enhanced user control. That's it for updates!

Social Media 124

Social Media Payments AI Search AI 124

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Intercom, Inc.

NOVEMBER 17, 2021

Using these insights, you can identify trends in your support funnel to see where you should invest your resources in the future for maximum impact. With the latest enhancements to Product Tours you can drive more engagement of your tours with increased flexibility over the user experience.

Engagement 222

Engagement Mobile Metrics Investment 222

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Buffer Resources

OCTOBER 2, 2023

Twitter removed the feature allowing users to report misleading information. YouTube retires its ad-free Premium Lite Subscription TikTok TikTok’s e-commerce venture faces hurdles amidst global backlash, a roadblock in its commercial expansion. The platform may soon integrate Google Search results , expanding its functionality.

Social Media 119

Social Media AI Search AI ChatGPT 119

Stax

JUNE 4, 2024

This decision impacts everything from compatibility with existing systems to security features and customer support. You should consider factors like integration capabilities, user experience, scalability, and pricing structures, to ensure a seamless and cost-effective payment process.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

FastSpring

MAY 6, 2020

On behalf of FastSpring, I am thrilled to introduce a brand new and improved FastSpring user interface! We looked at key trends like the expansion of SaaS and the incredible pace of growth that our sellers are experiencing by removing the frictions of selling globally. Updated Product Catalog Layout. Quickly Switch Between Stores.

Subscription 109

Subscription Payment Features Trends User Experience 109

User Pilot

DECEMBER 4, 2023

SaaS companies track funnel drop-off points to improve free trial to paid conversion rates, user experience and retention , and expansion revenue. As users move through the journey stages, it’s not uncommon to encounter points where a substantial number of them drop off. Why do SaaS companies track funnel drop-off points?

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

SEPTEMBER 7, 2023

At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. Understand your buyer personas and user personas: Collect feedback from existing customers Use signup surveys to get new customer information Look at user behavior in-app to spot trends 2.

B2B 105

B2B SaaS User Experience Retention 105

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products. Track events in Userpilot.

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

User Pilot

MAY 31, 2025

Audience segmentation and targeting: You can create user groups based on their attributes, behaviors, or custom data like subscription plan, app version, and in-app purchase status. The product really has a good user experience for the end-user. However, these analytics are siloed to the mobile channel.

Mobile 66

Mobile Software Review Pricing Underperforming Technical Team 66