Stax

JANUARY 28, 2025

Data analytics: the provider must offer extensive data analysis tools and features to help you track transaction data in real-time, and gain valuable insights that can help you improve customer experience, marketing strategies, and other business offerings. No retention of customer data for marketing or user experience optimization.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

SaaStr

AUGUST 21, 2024

May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai

CTO 283

CTO Scale Travel AI 283

FastSpring

APRIL 1, 2021

Without that, most users won’t sign up for the paid version of your product, no matter how valuable or helpful you think it can be for them. In this piece, I will walk you through a few strategies you can use to increase your free trial conversion rate. It requires strategy and near-perfect execution. Opt-in Free Trial.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Stax

MARCH 16, 2025

Bad software user experience User experience is everything when it comes to SaaS platforms. Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. A lower churn rate indicates higher customer retention.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience? On this episode of the PayFAQ: Embedded Payments podcast we delve into just that.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences.

Innovation 104

Innovation Payments Strategy SaaS Payments 104

Stax

MARCH 15, 2025

As a result, SaaS businesses need to become more innovative in how their platform features and product offerings address their user’s unique operations and set of business needs. Enter payment monetization. You also should evaluate your pricing strategies, some of which include value-based pricing and cost-plus pricing.

Payments 88

Payments SaaS Payments Merchant Services Payment Services 88

User Pilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust. The result?

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

AUGUST 30, 2024

TL;DR Customer segmentation models are ways of dividing customers into groups with shared traits to effectively tailor your product and marketing strategy. Here are some benefits of user segmentation models: Tailoring in-app content and features enhances engagement through personalized experiences.

Strategy 101

Strategy Social Media Payment Features Engagement 101

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 104

Payment Solutions Payments Payment Services Payment Features 104

User Pilot

FEBRUARY 14, 2024

Thanks to the Gong<>Salesforce integration you can use AI-generated insights from user communications in Salesforce for improved sales strategies. This helps sales representatives understand what strategies work best to close more deals. It also offers tools for managing recurring payments and subscriptions.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. It integrates real-time feedback to adapt strategies.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Focus on customer success.

Strategy 105

Strategy SaaS Customer Lifetime Value Education 105

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Personalize the onboarding process for new customers Use a welcome screen to collect vital data from new users.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

FastSpring

SEPTEMBER 25, 2023

Improved User Experience in Free Trial UI We’re always looking for ways to improve user experience in our application. To that end, we’ve implemented new updates for users who are active in our free trial and want to quickly go from sign-up to launching their FastSpring store.

Payment Methods 158

Payment Methods Payment Solutions Payments User Experience 158

BetterCloud

MARCH 17, 2025

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support.

Technical Review 52

Technical Review Strategy SaaS Marketplace as a Service 52

Casey Accidental

OCTOBER 24, 2022

This is one of the key challenges we faced at Eventbrite when we radically shifted our strategy in 2020. The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. This is a very common strategy for enterprise companies with large margins.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Number of daily, weekly, and monthly active users.

Mobile 65

Mobile Engagement Strategy Social Media 65

User Pilot

SEPTEMBER 1, 2024

Looking for SaaS pricing examples to get inspiration for your own strategy? Hopefully, by the end of the article, you’ll have ideas on how to design a pricing strategy that contributes to product growth. Here are some types of SaaS pricing strategies: 1. Why is a SaaS pricing strategy important? Let’s dive in!

Pricing 104

Pricing Strategy SaaS Scale 104

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy? And where do you start?

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases. Retention: Users keep making repeat purchases after their initial subscription payment.

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

User Pilot

AUGUST 6, 2024

Track and optimize metrics like churn rate , CSAT score , customer lifetime value, active users, and retention rate. Revenue : The goal here is to convert engaged users into paying or higher-tiered customers. This involves upselling , cross-selling , and ensuring continuous subscription renewals. Read the case study.

SaaS Payments 103

SaaS Payments Metrics Scale Sales Funnel 103

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What does PLG stand for in marketing?

Strategy 98

Strategy Marketing Scale Software Review 98

Intercom, Inc.

JANUARY 16, 2020

“We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. Now we see that this has become a huge trend across SaaS” Andrey: One of the biggest examples of this for us was moving from personal subscription to a team subscription. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

User Pilot

APRIL 16, 2025

You must find the right balance of strategies that bring immediate results while driving long-term product growth. A mobile app conversion rate (CVR) tracks the percentage of your app's users who took a desired action, such as: Downloading your app. Subscribing to your product ( converting from a trial user ).

Payment Solutions 65

Payment Solutions Payment Methods Strategy Mobile 65

User Pilot

AUGUST 28, 2023

Conversely, the omnichannel communication strategy connects and unifies data from all channels under a single platform and a shared goal. Omnichannel communication gives businesses a better understanding of the customer journey, enabling them to make decisions faster than the multichannel communication strategy.

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. Employ secondary onboarding as part of your retention marketing strategy to drive continuous value.

Retention 98

Retention Strategy Marketing Customer Lifetime Value 98

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Userpilot can help.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Analyze churn patterns and paths of new users before they drop off. Ready to dive in? Book the demo!

Onboarding 105

Onboarding Strategy Social Media Churn 105

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 105

User Experience Payment Features Engagement Trends 105

User Pilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Onboarding 98

Onboarding Technical Review Strategy Software Review 98

User Pilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Why implement a cross-selling strategy? Book a demo to explore more.

Customer Lifetime Value 101

Customer Lifetime Value Strategy SaaS Business 101